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Blackstone Talent Group
Desktop Support Specialist

Desktop Support Specialist

On site

San francisco bay, United states

$ 28 /hour

Junior

Freelance

12-11-2025

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Skills

ServiceNow Linux Operating Systems Windows Agile Windows 10 Active Directory

Job Specifications

Position Details:

Location: Redwood City, CA / Onsite

Type: 6 Month Contract

$22-28W2 per hour

We are the only Enterprise Cloud Data Management leader that accelerates data-driven digital transformation. We enable companies to unleash the power of data to become more agile, realize new growth opportunities, lead to new inventions resulting in intelligent market disruptions. With over 7,000 customers worldwide, we are the trusted leader in Enterprise Cloud Data Management.

End User Services Associate

We're looking for an End User Services Associate candidate with experience in ((list 3 areas of specialty or skills)), to join our team in ((location/on site/hybrid - include days/or remote)).

You will be responsible for providing IT support across a wide range of services to internal customers for the Austin, TX office. A key part of your role will be to work closely with IT’s regional customers to better understand their needs and to propose technical solutions to day-to-day business problems.

Technology You'll Use

Active Directory, Microsoft Office, Windows Operating System, OSX Operating System, ServiceNow, Microsoft Teams, Microsoft OneDrive, Google Chrome, Microsoft Edge, Zoom.

Your Role Responsibilities? Here's What You'll Do

Being the local IT point of contact for the business
Collecting feedback from customers and acting as a translator between IT and the business and understanding how our client's business works
Acting as a technical consultant for the business, solving technical problems that add business value
Initial setup of IT services as part of the new hire process (incl. delivering IT induction)
Ongoing configuration and maintenance of IT-supported hardware and software standards

What We'd Like to See

A good understanding of “Quality” as it relates to customer satisfaction
Has worked in large multi-national environments that span the globe
Must have good written and verbal English skills
Linux and/or Apple Mac Experience
Experience using a helpdesk or IT issue and problems tracking system such as ServiceNow

Role Essentials

Minimum of 2 years of experience in a desktop support role in IT
Proven track record supporting MS Windows operating systems (particularly Windows 10 & 11), Active Directory and MS Office (including MS Outlook)
Must have very good knowledge of computer hardware and software in general

About the Company

Blackstone Talent Group specializes in providing clients with the best talent in the industry. We serve commercial, government and non-profit clients across the U.S. Founded in 1998, Blackstone Talent Group has garnered an impressive track record of delivering successful results to a client list that includes Fortune 100 businesses and US federal, state and local governments. We provide contract, permanent and managed resource services to our clients. We source for commercial businesses and non-profits, as well as many gove... Know more