Job Specifications
Job Requisition Number 8103
Work Type Temporary
Job Function Operational
Salary Range £41,300.00 -£47,213.00
Base South East Hub
Closing Date 23:59 on 27/11/2025
What you’ll be responsible for
This role is specific to the Water Industry, particularly Water Distribution. This is not a role that identifies, contains, or responds to IT infrastructure or cyber security incidents.
Responsibilities Include
Be the go-to technical and analytical lead for Water within the Operational Response & Control Hubs—supporting ORC teams and on-site response teams with expert advice and direction, relating to supply interruption and water quality.
Provide clear, informed guidance to Shift Managers and senior decision-makers (Bronze, Silver, Gold) to support effective network operations.
Investigate reactive water network issues, helping teams develop and deliver response plans that protect water quality and minimise customer disruption—using tools like hydraulic modelling and corporate systems.
Quickly assess the impact of network failures on customers and assets, enabling timely decisions and communications.
Create and approve Risk Assessments and Method Statements, ensuring safety, quality and public health are prioritised.
Coordinate and support front-line teams during planned work and incidents, ensuring activities follow agreed plans.
Assist Water Asset Controllers with technical analysis of treatment works, reservoirs and trunk mains—supporting decisions on flow and storage.
You’ll be trained and authorised to adjust systems where appropriate.
Collaborate with Water Distribution and Production teams to ensure planned work is understood and supported by ORC teams.
Manage pressure and CML alarms proactively—analysing root causes and adjusting thresholds in line with our Alarm Strategy.
Provide data and insights for regulatory reporting (e.g. DWI incidents, pollution events) and support post-incident reviews to ensure accurate reporting and continuous improvement.
Work with local analysts to investigate issues, identify root causes and track follow-up actions.
Develop reports that help management understand asset risks and support strategic planning and investment decisions.
Support Shift Managers with shift updates and handover reports for wider business visibility.
Participate in the standby rota and take on other duties as needed to support business needs.
Who you’ll work with
Internal
Operational Response & Control Hub team
Response Pod and Distribution Teams
Water Production Teams
Water Services Science
Water Network Alliance
Water Engineering / Leakage
Capital
Retail / OCC
Operational Services teams
Bronze, Silver & Gold Managers
Other departments associated with the delivery of projects
External
Regulators – DWI, NRW, Environment Agency
Emergency Services
Alliance Partners / Contractors
About You
Knowledge, Skills and Experience
We’re looking for passionate individuals from all backgrounds to bring fresh perspectives and drive innovation in our Operations team. If you have experience in the Water Industry, Utilities or Engineering sectors - whether technical, supervisory or analytical - we’d love to hear from you.
Essential Criteria
Water Industry Experience / Civil or Water Engineering background
A strong foundation in technical and analytical thinking, with the confidence to make informed decisions.
The ability to assess and prioritise outcomes thoughtfully, ensuring accuracy and rigour in your work.
A keen eye for detail and a proactive mindset that challenges assumptions and seeks better solutions.
Experience working with complex datasets, drawing meaningful insights and recommending clear actions.
Excellent organisational skills, with the ability to manage your workload independently and under pressure.
A collaborative spirit and professionalism when engaging with external stakeholders—representing our organisation with pride.
A team-focused approach, valuing ownership, accountability and mutual support.
Strong communication skills and the ability to guide others through monitoring and improvement processes.
Confidence using IT systems and tools to support your work.
Good to know
This is a 12-month fixed term contract.
The successful candidate will be required to participate in a standby rota
Day Shift Rota (15% shift allowance)
For an informal discussion about this role, please contact: Matthew.Price@dwrcymru.com or Ben.Richards@dwrcymru.com
Benefits
As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
Variable pay schemes (your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
Option to buy additional annual leave up to 5 days per year
Enhanced employer pension contributions – Up to 11% employer contributions
Free Mortgage Brokering Services
Enhanced family friendly policies
Progression oppo
About the Company
Bath-times, half-times, party-times, meeting-times, and cooking-times. Our water brings Wales to life! It helps 3 million people stay healthy and clean every day. It keeps businesses running smoothly and life flowing along.
At Welsh Water, we put every penny, every ounce of energy, and a lot of love into bringing Wales to life, by putting clean water into homes and businesses, and taking wastewater safely away.
We're the engineers and scientists, rangers and customer advisors that keep the taps flowing and keep our custo...
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