Skills

Communication Monitoring Sales Organization

Job Specifications

Customer Success Manager (Technical)

Location: San Francisco, CA

Work Model: Onsite, full-time

Industry: AI / Developer Tools

Compensation: $120,000–$160,000 base salary + equity

About The Company

Our partner is a fast-growing AI startup building advanced simulation and developer-focused infrastructure tools. The company recently surpassed $1M ARR with strong month-over-month growth and supports more than 80 organizations ranging from high-growth startups to large enterprises. Backed by top-tier investors, the team is small, highly technical, and deeply mission-driven.

The Opportunity

This is a rare chance to join as the first Customer Success Manager and become a founding member of our partner’s post-sales organization. You’ll work directly with engineering and AI leaders across a wide range of customers, helping them get the most value out of a deeply technical product surface area involving APIs, simulations, and LLM-based systems.

The ideal candidate has strong technical intuition, enjoys working closely with developer users, and thrives in fast-moving startup environments. You’ll own the customer relationship end-to-end—monitoring usage, unblocking technical issues, and ensuring a seamless experience from onboarding onward.

Responsibilities

Become deeply knowledgeable about the product, APIs, and technical workflows.
Serve as the main point of contact for customers, including developers, engineering managers, and AI leaders.
Monitor customer usage patterns and proactively identify issues or areas for improvement.
Troubleshoot technical questions and guide customers through implementation.
Partner with internal engineering teams to relay customer feedback and enhance the product.
Maintain fast, thoughtful communication with customers to ensure strong long-term relationships.
Help shape the foundation of the Customer Success function, including processes and best practices.

Requirements

1–2+ years in Customer Success, Solutions Engineering, or a technical customer-facing role.
Strong understanding of APIs, AI/LLMs, and modern developer workflows.
Ability to communicate clearly and effectively with engineering stakeholders.
Experience in developer tools, infrastructure, or technical SaaS environments preferred.
Demonstrated ability to quickly understand and explain technical concepts.
Comfortable working in a high-ownership, fast-paced startup environment.
Willingness to work onsite daily in San Francisco (relocation support available).

About the Company

talentpluto is the premier recruitment platform connecting elite tech sales professionals with high-growth startups. Our mission is simple: streamline the hiring journey for exceptional sales talent and innovative companies, ensuring the perfect match every time. At talentpluto, candidates build just one profile to instantly access hundreds of curated job opportunities, enjoying prioritized, confidential connections with leading startups. Our platform empowers professionals, even those not actively job hunting, to discreetly... Know more