Job Specifications
Our Fortune 150 Energy client is searching for a Senior Product Business Analyst III to join their team in the local Charlotte area. This position is hybrid 3 days onsite.
Top Skills Required/Notes:
Assisting in the client's ecommerce effort. Write JIRA stories, engage stakeholders for future improvements and document future requirements.
Provide support for maintenance on existing apps and create/monitor metrics of use.
Product *Business Analyst experience: Requirements/ User Stories, Jira story management, Stakeholder interactions, etc..
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $54-59/hr
Description:
The Customer Digital Solutions teams strive to provide customers and employees an enriched experience that consistently exceeds their evolving expectations and improves their satisfaction with and perception of the client. The team focuses on delivering technology solutions across various experiences and channels such as Natural Gas, Outage, Transactional Customer Messaging (e.g. starting/stopping service), Billing & Payment alerts, Mobile App, Web, Contact Center Technology, and more. Within these experiences, there are dedicated teams that work to support the existing programs along with creating new ones.
The Product Analyst position will specifically be supporting a portfolio of efforts around Products and Services. This role will work closely with the Product Owner and be responsible for collaborating with key stakeholders to capture requirements and ensure the business and supporting teams understand what's needed to be successful. Aspects of the role may include working with analytics, new data elements, marketing teams, and other technology groups to develop holistic solutions to meet our customer and employee needs.
Additionally, this role will help create visibility of important objectives and processes while always keeping the end customer in mind. This individual will be responsible for helping to provide a consistent and enriched experience to our customers by supporting ideation, listening to the voice of the customer, and listening to feedback from the business. The person in this position will be responsible for communicating to internal stakeholders, ensuring key sponsors are kept informed and aware of the work the team is doing and partnering with the broader organization to communicate updates and value being delivered at the enterprise level.
Assist product owner with user research and story writing. Ability to perform three or more of the following key activities within a product team: process mapping, value stream mapping, process analysis, process design, methods development, performance standards & metrics development, ROI analysis. Perform quality assurance tasks. Support change management functions to ensure successful product implementation. Collaborate with product team to understand opportunities for continuous improvement initiatives and potential areas to gain efficiencies or cost savings.
Responsibilities:
Partner with the product owner to build business visibility through reports, processes, presentations, and other communication channels
Assist with user research and story writing
Obtain knowledge of and ability to perform any of the following key activities within a product team: process mapping, value stream mapping, process analysis, process design, methods development, performance standards & metrics development, ROI analysis
Develop and execute quality assurance plans
Support change management functions to ensure successful implementation of work
Collaborate with product team to understand opportunities for continuous improvement initiatives and potential areas to gain efficiencies or cost savings
Utilize data to help teams develop and implement solutions
Help keep teams on track by ensuring outcome measurement
Work with enterprise partners to build empathy and understanding about our audience
Help consolidate user feedback, user research, employee feedback, etc.
Must be comfortable interacting and reaching out to various leaders and, at times, managing expectations across multiple business units at once
Be comfortable thinking quickly on your feet
Build rapport quickly with key leaders across the company
Work through ambiguity and be a self-starter who can easily set own deadlines and expectations for accomplishing key deliverables
Feel comfortable presenting and representing working software in front of large audiences
Eager to learn and ready to navigate the complex landscape of products and services within the organization
Required/Basic Qualifications:
Bachelor's degree; in addition to required degree, six (6) years related work experience
In lieu of Bachelor's degree(s) AND 6 year(s) related work experience listed above, High School/GED AND 10 yea
About the Company
Eliassen Group is a leading strategic consulting firm delivering business, clinical, and technology services that help clients innovate and achieve meaningful outcomes. With over 30 years of experience and an industry-leading Net Promoter Score, we are committed to positively impacting our employees, clients, consultants, and the communities we serve.
Our services are delivered through three core pillars:
Technology Solutions: Expert-led practices providing top technology talent and professional services across AI & data ...
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