Skills

Communication Sales Product Knowledge Customer Service CRM Training Gap Analysis

Job Specifications

MKM is the leading independent builders’ merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 135 branches and over 3200 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the ‘MKM family’ for everyone. We hope you will join us on our journey!

In this position, you will play a key role in the sale of our full range of building supplies and timber products therefore previous sales experience in a similar role within a builder’s or timber merchant environment is essential.

Responsibilities And Duties

Providing quotations for customers
Dealing with customers both face to face and over the telephone
Giving excellent customer service and sound product advice
Taking a proactive approach to building materials, plumbing / heating or timber product sales, using every opportunity to make or increase a sale.
Use a customer relationship management system (CRM) holding a portfolio of 50 + customers.
Generate new business with existing and new customers.
Upsell and gap analysis on existing customers.
Cold calling
Lead qualifying.
Quote follow up.

Qualifications And Skills

Motivated, energetic, enthusiastic, self-driven, positive attitude
Sound product knowledge is required.
Previous sales experience in a builder’s or timber merchant environment is essential.
Confident dealing with customers
The ability to build great customer relationships.
A good telephone manner, excellent communication, and interpersonal skill
Computer literate.

Benefits

A competitive pay package.
Generous discretionary bonus scheme
Substantial staff discounts
Training and development opportunities
Holiday scheme which rewards length of service
Perkbox discounts
Contributory pension scheme
Financial Planning Support
Cycle to work scheme.
Free parking
Enhanced Maternity
Enhanced Paternity
Substantial Employee Discount
Employee Assistance Programme
Mental Health Support

This role will involve working alternate Saturday mornings.

About the Company

MKM is the leading Independent Builders' Merchant in the UK, with over 100 branches and counting across the UK. We provide materials for the trade and DIY projects offering friendly expert advice from our local in branch specialists. From building materials, plumbing and heating suppliers and timber to landscaping, kitchens and bathrooms, we are confident that you'll find the right products for your project with MKM Building Supplies. Whilst providing an extensive range of quality, industry recognised products we also offer ... Know more