Skills

Jira Salesforce Sales CRM Organization Project Management Confluence Agile

Job Specifications

Business Systems Analyst – Salesforce Migration & Sales Builder Decommissioning

Location Address: Hybrid -Toronto – 3 days/week

Contract Duration: 12 months with Good possibility of extension

Business group: CBE CRM and Sales - Performance engineering team, part of Customer Servicing engineering in Digital, focused on providing solutions that assist front line staff across channels in deepening relationship with customers, providing better service and offering better products to them, and help improve sales & productivity along the way.

Project: Sales builder decom project – taking functionalities from sales builder and building across Salesforce – now looking at left over functionalities and moving it into Salesforce to fully decommission Sales builder

Typical Day in Role:

• Perform analysis, design, implementation, modification, and daily functional support of all applications.

• Works with key stakeholders within all business functions to align technology solutions with business strategies

• Gathers requirements from business units and translates those to programmers and developers

• Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation

• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities

• Supports one or more highly complex business processes

• Works on multiple projects as a project team member

• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs

• Serve as a liaison between users and developers to help resolve prod issues

• Perform health checks after releases to ensure functionalities have been deployed correctly

Candidate Requirements/Must Have Skills:

1) 8+ years’ experience as BSA, preferably with at least 3-5 recent experience working within a large highly matrixed complex financial institution

2) Demonstrated experience having worked on a large project with a budget of over $5 million, with competing priorities with multiple stakeholders

3) 3+ years’ experience with JIRA, Confluence, MS Suite

4) Experience working within an Agile framework

Nice-To-Have Skills:

1) Salesforce experience – experience with sub features of Salesforce a strong asset

2) Development experience – to have technical mindset in translating requirements

3) Project management skills - in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines

Education:

Bachelor's degree in a technical field such as computer science, computer engineering or related field preferred

MBA or other related advanced degree an asset

Agile/CSM certification an asset

Salesforce certification an asset

**If they have a Salesforce certification, please ensure to include the cred link in the skills matrix / 1st page - https://trailhead.salesforce.com/en/credentials/verification/

Best VS. Average Candidate:

Ideal candidate at some stage in their career worked as a developer and has that technical mindset which will really help them hit the ground running, has used Salesforce in some capacity, cherry on top would be having worked with one of the large Banks in a similar capacity / type of project

About the Company

Delpath is an Information Technology Consulting, Delivery & Staffing organization. We commission & deliver small to large size Technology Projects in the Greater Toronto Area across diverse business domains. Delpath offers innovative workforce solutions that connects human talent with the brightest businesses in our communities. We know that people matter, and it is what makes or breaks a great organization. We aim to help our clients create a workplace that embraces diversity in all forms. Our teams are our greatest asse... Know more