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Raas Infotek
Sentinel CyberArk JIT Access & Process Improvement TPM

Sentinel CyberArk JIT Access & Process Improvement TPM

On site

Frisco, United states

Senior

Freelance

20-11-2025

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Skills

Communication Leadership ServiceNow Product Management Training Architecture Analytical Skills Team Leadership Process Improvement

Job Specifications

Role: Sentinel CyberArk JIT Access & Process Improvement TPM

Location: Frisco, Texas / Overland Park, Kansa

Key Responsibilities:

End-to-End Product Ownership: Lead the vision, roadmap, and execution of complex cross-platform solutions related to JIT access and CyberArk ticketing.
Drive the integration of CyberArk EPM with ServiceNow, including:
Automating JIT privilege elevation requests.
Enabling ticket-based elevation approvals.
Aligning EPM tasks with ITSM workflows.
Process Optimization: Collaborate with automation teams to design and implement efficient ServiceNow flows and access request mechanisms.
Stakeholder Engagement: Partner with internal teams (EPM, Engineering, Architecture, Security) and external stakeholders to understand current pain points and identify opportunities for innovation.
Data-Driven Decision Making: Analyze qualitative and quantitative data to inform product direction, assess ROI, and prioritize investments.
Technical Collaboration: Work with development and architecture teams to address technical debt, production defects, and long-term scalability.
Metrics & Reporting: Develop KPIs to track product health, adoption, and performance.
Training & Enablement: Support the creation of training materials and adoption tools to ensure successful rollout and usage of new processes.

Qualifications:

Total 10+ years of experience.
5+ years of experience in process improvement, technical product management, or related roles.
Strong understanding of CyberArk, ServiceNow, and JIT access workflows.
Proven experience working with automation teams and enterprise platform management (EPM).
Expertise in cross-functional team leadership.
Excellent communication skills with the ability to influence at VP level and below.
Strong analytical skills with experience in cost-benefit analysis, ROI, and NPV modeling.
Passion for customer-first design and continuous improvement.

About the Company

Raas Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions to our global clientele - collaborating with them to design, develop and implement solutions to add value to their business. For close to Five years now, we have consistently contributed to the business growth of our customers which is why, we consider engagements with our customers as an enduring relationship and work towards adding value to our customer's business growth. Some of our customers have been ... Know more