Skills

Communication Jira Data Visualization Research Training Linux Operating Systems Windows power bi Analytical Skills Azure AWS Confluence Agile

Job Specifications

Bristol Regional Centre - 3 Glass Wharf

Cardiff Regional Centre - Ty William Morgan

Edinburgh Regional Centre - Queen Elizabeth House

Liverpool Regional Centre - Water Street

Manchester Regional Centre - Three New Bailey

Telford - Plaza 1 and 2

Worthing - Teville Gate House

Stratford Regional Centre - Westfield Avenue

Job Summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Candidates will either have SC level security clearance or be willing to undertake such – including having been a continuous resident of the UK for a minimum of 5 years.

HMRC Chief Digital & Information Office is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.

The IT Operations profession is made up of professionals, paramount to our digital services. Our vision for the future is to attract people to work and progress in a fast paced, exciting environment whilst ensuring consistency in your training and upskilling.

We are working to have clear career pathways and succession planning, to enable people to see our area as a long-term career with prospects and development opportunities for all roles.

Job Description

This is an exciting opportunity to join HMRC’s CDIO (Chief Digital & Information Officer), Borders and Trade Delivery Group working within the IT Operations space.

An Infrastructure Operations Engineer supports, manages and maintains the core infrastructure that underpins production services.

This is an exciting opportunity to join HMRC’s CDIO (Chief Digital & Information Officer), Borders and Trade Delivery Group working within the IT Operations space.

An Infrastructure Operations Engineer supports, manages and maintains the core infrastructure that underpins production services.

Person specification

At This Role Level, You Will

Manage and maintain all Borders and Trade platforms across all environments, working with 3rd party suppliers and internal teams ensuring our environments are highly available, secure and performant.
Manage and track Borders and Trade assets using environment management system software and tools to collect agreed statistics and data. Carrying out agreed environment maintenance and administration tasks, ensuring that data is collected to support reporting and analysis. Automating regular tasks where possible.
Actively participating in ensuring that Border and Trade platforms and assets are patched and secured to an agreed supported level. Working with suppliers and third parties to ensure that patches are implemented across all environments in a timely manner.
Ensure environment cyber vulnerabilities or threats are verified and addressed with immediate effect and with as little impact to the business.
Working with the Senior Environment Engineer on the maintenance and development of infrastructure/environment products and tools.
Developing and maintaining procedures and documentation for environment management.
Contributing to the setting of standards for environment management in Borders and Trade and ensuring conformance to those standards.
Proactively identify issues or problems working within the team and the wider Border and Trade delivery group or 3rd party suppliers to resolve. Supporting Major Incidents impacting the business where the Environment Team can assist or resolve.
Identification of opportunities for improvements within Borders and Trade systems, services and components.
Taking a proactive lead on environment and FinOps activities.

Essential Criteria

Environmental management and maintenance.
Agile toolsets such as Jira and Confluence, alongside data visualization tools like Power BI.
Familiarity with delivery management of patching cycles.
Good written and verbal communication skills.
Strong analytical skills.
Working independently and performing own research.
Working as part of a small team and wider teams.

Desirable Criteria

Ideally, the successful candidate will have experience in the use of some or all of the following:

Familiarity with and experience working on Windows, Unix and Linux operating systems.
Experience working in cloud environments (AWS and/or AZURE) would be a plus.

Transitional Sites

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and

About the Company

HM Revenue and Customs (HMRC) is the UK’s tax, payments and customs authority. We collect the money that pays for the UK’s public services and help families and individuals with targeted financial support. We help the honest majority to get their taxes and payments right, and make it hard for the dishonest minority to cheat the system. We use LinkedIn to post regular updates about HMRC’s work on subjects that will be of interest to the LinkedIn community, for instance business tax and advice on running your company, news o... Know more