Job Specifications
Insight Global is looking for a Windows Infrastructure Engineer to join one of North America's largest retail and wellness organizations. This is a 6 month contract, with the possibility of extension - contingent on performance. As a Windows Infrastructure Engineer, you’ll work collaboratively across diverse teams, while also independently contributing to the following key responsibilities:
Act as SME Windows endpoint (device) management capabilities
Provide guidance and production support for Windows endpoint (device) management in a complex, geographically distributed environment
Serve as an escalation point for all aspects of device lifecycle management (Enrollment, Configuration, Protection and Retirement), including, but not limited to: policy creation, task sequence creation, maintenance and troubleshooting, configuration profile development, OS updating, application packaging and management, endpoint Security
Automate and document standard operational procedures and processes
Continuously research and identify recommendations and solutions to improve and streamline the day-to-day, end-user, and business experience
Keep up to date with, and use current technology and industry best practices and standard
Use critical thinking and background to look at complex problems, offer feedback and guidance as to how to solve them, and be an active member of the team that delivers the ultimate solution
Collaborate with other teams, both technical and non-technical
Partner and work closely with: Operational and support teams, Intermediate and Senior Engineers
Occasionally participate in the implementation of projects
Provide accurate and timely updates to product and project management about shifts in scope, requirements, timelines and prioritization
Practice inclusion and enjoy being a role model; listening, clearly and openly communicating, educating and informing
Provide clear and effective communication, documentation and reporting on technical/complex information, concepts, solutions and decision point
Participate in Community of Practice and project-based meetings
Key tools and applications used by this role: ServiceNow, Microsoft Configuration Manager (SCCM). Microsoft PowerShell, Jira, Confluence
Required Skills & Experience
3+ years of relevant Enterprise Mobility Management (Windows) experience
Good knowledge of Entra ID, Microsoft/Office 365, and Microsoft Defender for Endpoint
Excellent analytical and problem-solving capabilities
Comfort working in complex and large-scale environments
Successful track record delivering quality results on complex cross-functional projects
The Ability to:
Maintain and troubleshoot solutions and remote management of device lifecycle in Microsoft Endpoint Configuration Manager (SCCM)
Act as a level 3 escalation point for operational tickets in all aspects of Device Lifecycle Management
Analyze and document trends and identify recommendations for solutions and streamlining
Experience with:
ServiceNow
Microsoft Configuration Manager (SCCM)
Intune
Microsoft PowerShell
Jira
Confluence
About the Company
Insight Global is an international professional services and staffing company specializing in delivering talent and technical solutions to Fortune 1000 companies across the IT, Non-IT, Healthcare, and Engineering industries. Fueled by staffing and talent experts, Evergreen, our professional services brand, brings technical advisors and culture consultants to help customers tackle their biggest challenges. With over 70 locations across North America, Europe, and Asia, and global staffing capabilities in 50+ countries, our tea...
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