Skills

SQL Operations Management

Job Specifications

About The Role

Uber Eats is looking to grow the Merchant Operations team in the UK. The mission of the Operations team is simple: make Uber Eats the preferred delivery platform for merchants, couriers and eaters in all cities and towns we operate across the region.

In this Merchant Operations role, you will champion our partners by owning the merchant lifecycle. Your core mission will be to lay the foundation for sustainable growth by tackling friction that causes churn and proactively working to elevate overall satisfaction and ratings. You'll analyse the merchant journey to pinpoint operational friction points that hinder success, driving strategic initiatives to improve the overall merchant experience and shaping the product roadmap to directly impact key metrics.

This role requires building robust performance reporting, structuring experiments, and managing targeted interventions to drive operational excellence across the entire merchant base.

Success in this role is highly collaborative. To achieve our mission, you will partner closely with other local and regional operations teams, Community Operations, Automation, and, most importantly, our Commercial teams, who represent the needs and wants of our Merchant Partners.

What The Candidate Will Do

Develop and maintain robust reporting and dashboards to monitor merchant lifecycle performance, focusing on key metrics like churn rate, satisfaction (NPS), and average ratings.
Analyse complex operational data to diagnose root causes of merchant friction, dissatisfaction, and high churn, translating insights into actionable improvement plans.
Collaborate cross-functionally with Community Operations, Commercial, Product, and Regional Operations teams to advocate for merchant needs and influence the roadmap for new features and process changes.
Design and deploy targeted intervention programs for high-risk or low-performing merchant segments to directly drive improvement in their operational standing and overall experience.

Basic Qualifications

Minimum 3+ years of professional experience in an analytical, high-growth role within Operations Management, Program Management, or Business Analysis.
Bachelor Degree in a business, quantitative, or technical field.
Demonstrated ability to build, interpret, and action sophisticated performance reporting (SQL or advanced data tooling experience is highly advantageous).
Solid track record managing senior stakeholders and operating effectively in a complex, cross-functional environment
Experience leading voice-of-the-customer (VoC) or similar insights programs, using data to translate merchant feedback into concrete operational and product improvements.

About the Company

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Ube... Know more