Job Specifications
Customer Success Manager (Spanish Required)
Hybrid (3 days onsite, 2 days remote) – Brisbane, CA
To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
About Odoo
Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.
About the job:
As a Customer Success Manager, you will help companies across Latin America streamline their operations with Odoo’s integrated suite of business applications. This role is ideal for someone who enjoys working at the intersection of software and business, guiding clients through every stage of their Odoo journey from implementation and adoption to renewal and expansion.
You will gain a deep understanding of how Odoo’s solutions address operational challenges across various industries. We’re looking for someone proactive and customer-focused who takes ownership, builds lasting relationships, and is driven by helping businesses grow through technology.
Responsibilities:
Contact customers currently using Odoo
Analyze clients' business operations and drive adoption
Execute all phases of a subscription renewal plan
Build and maintain relationships with clients
Empathize with customer needs
Be part of the entire sales cycle
Qualifications and Requirements:
Bachelor's Degree or an equivalent combination of education and experience
Spanish fluency (professional or native/bilingual)
Experience negotiating and closing new business
Passion for software products
1-2 years experience in sales
Proficiency in G-Suite applications preferred
Excellent communication skills
Proven track record of exceeding quota
Nice to Have:
Experience with ERP
Experience in a SaaS company
Available immediately
An affinity for business operations
Additional languages
Compensation and Perks:
Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
PTO (Paid-time-off), paid sick days, and paid holidays
Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
$100 towards a work-from-home office setup
Evolve in a nice working atmosphere with a passionate, growing team!
Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
Company-sponsored events for groups of 6+ employees
The estimated annual compensation range for this role is $70,000-$90,000 OTE (on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
About the Company
Odoo is an open-source suite of integrated business applications actively programmed, supported, and organized by Odoo SA. Odoo is similar to many open-source projects where customized programming, support, and other services are provided by an active global community and partners network. The community is comprised of more than 1,500 active members and has contributed more than 4,500 modules to the ongoing enrichment of Odoo. The network of certified partners, established in more than 120 countries, deploys the solution loc...
Know more