Skills

Communication Leadership Problem Solving ServiceNow Operating Systems Android

Job Specifications

JOB DETAILS:

Role: Executive Support Engineer

Location: London, UK

Type of Hiring: Contract

Job Description:

This vacancy is for an Executive support engineer based 5 days a week onsite at our client’s office on London. The role is mostly desktop break fix supporting the senior leadership team.

This role is client facing so strong stakeholder skills are needed, and it includes being a point of contact for the executive support team.

We are looking for someone who has previous experience supporting executives at an enterprise level.

Minimum of 3 years (desirable 6 years)’ technical experience in providing quality services to the end users which includes

Possess strong communication skills in English both verbal and written.
Have a collaborative and approachable manner that diagnoses and resolves issues/problems in a timely manner showing tenacity and awareness of the service impact to the customer being supported.
Act as the primary interface to the customer, to lead and liaise with key contacts in other resolver groups to ensure appropriate action is taken to resolve issues.
Provide both onsite and remote support for AV and specialized applications like Reuters, ensuring minimal executive downtime.
Proactively resolve issues using tools such as ServiceNow, GenAI bots, and predictive diagnostics.
Be able to provide a white glove concierge service to all executive users.
Deliver tailored, empathetic support based on executive user needs.
Provide information on our customers’ products and services when asked.
Seasoned in supporting Microsoft and Apple operating systems in an enterprise environment
Mobile device support (iOS/iPhone/iPad)
Experience in Mobile Device Management and Mobile Application Management. (iPhone and Android)

General Core Competencies to be considered when hiring:

Customer focused – Customer is #1 Attitude
Professional and courteous
Problem solving attitude
Very good communication skills
Personal accountability for results
Detail oriented
Strong analytical and troubleshooting skills
High integrity
Ability to think and act quickly

About the Company

Founded in 2007, NLB Services is one of the fastest-growing global providers of technology and talent solutions. Our comprehensive offerings span Data & AI, Software & Product Engineering, and Cloud, delivering transformative outcomes across industries. With deep domain expertise in Banking & Financial Services, Insurance, Supply Chain & Logistics, Telecom, and Transportation, we help organizations accelerate innovation and growth. Our Learning & Development practice--NLL Academy--empowers clients with agile, future-ready le... Know more