Skills

Communication Problem-solving Training

Job Specifications

Customer / Product Specialist

London Hybrid (3 days on-site)

Contract: November- January (potential to convert to a permanent opportunity)

Competitive Hourly Rate

Company

We’re excited to be supporting a fast-growing, mission-led organisation in the education technology sector. They provide innovative, tech-enabled learning solutions to a diverse user base, combining modern platforms with a people-first approach. With rapid growth and an expanding product offering, they’re looking to strengthen their Support Services team again with experienced, customer-focused professionals who thrive in dynamic environments.

Role

As a Customer/Product Specialist, you’ll be part of the support services team, handling a high volume of written queries via Intercom from learners, clients, and internal stakeholders. You’ll act as a trusted point of contact, investigating issues, responding to tickets, and escalating where necessary, all while maintaining clarity, empathy, and a professional tone. You’ll become a product expert, helping users navigate the platform confidently and efficiently.

This is a hands-on role where you’ll play a key part in maintaining service excellence and shaping the support experience during a period of rapid growth.

Skillset required

Experience: 2+ years in customer support, application support, product support, or client service (tech-enabled environment ideal)
Communication: Excellent written skills, fluent in English, able to handle complex topics clearly.
Technical aptitude: Comfortable navigating bespoke platforms and troubleshooting user issues.
Problem-solving: Strong analytical and reading comprehension skills.
Tools: Experience with Intercom or similar customer support platforms.
Mindset: Proactive, adaptable, and able to thrive in a fast-changing environment.
Bonus: Experience in edtech, apprenticeships, or regulated training; startup or scale-up environments; team lead experience.

Rewards

This is a fantastic opportunity to join a growing team during a pivotal period. You’ll play a key role in delivering outstanding support to a diverse user base while helping shape internal processes. The contract runs until Christmas, with the possibility of extension or a temp-to-perm conversion for the right candidate.

If the above E-learning job is of interest and you want to know more, get in touch or apply using the form below. Drop me an email at charlie.tolley@instinct.co.uk.

About the Company

Learning Recruitment Specialists Our sole purpose is to provide the best permanent and interim talent across the Digital Learning and Learning Technology marketplace. Our commitment to the industry is unrivalled, couple this with our comprehensive, customer first recruitment service and you have the UK’s leading Learning & Technology recruitment company. We have the passion and drive to keep evolving and are unwavering in our mission to deliver an impeccable service to our candidates, contractors, and clients alike. 202... Know more