Amazon Connect Developer

Skills

Job Specifications

Title : Amazon Connect Lead Developer

Location : Remote

Duration : 12+ Months

Rate : OPEN

Visa Status : ANY

In-Person Interview : No

Relevant Experience (in Yrs.) : 2+

Detailed Job Description:

We are seeking an experienced Amazon Connect ACGR developer to execute the technical design and implementation of Amazon Connect Global Resiliency (ACGR) for our enterprise contact center solutions. The ideal candidate will have a deep understanding of Amazon Connect, its architecture, and its integration with other AWS services. This role involves collaborating with cross-functional teams to ensure the successful deployment and operation of Amazon Connect, focusing on scalability, reliability, and security.

Key Responsibilities:

Technical Implementation: Execute on the technical design and implementation of Amazon Connect for customer cloud transformations.

Disaster Recovery: Develop and maintain technical playbooks outlining steps for service outages or degradation, and conduct mock failover exercises to test readiness

Service Quotas: Ensure appropriate service quotas for chat and other digital channels

Load Testing: Conduct load testing and validation of ACGR configurations and processes for dual region replication

Collaboration: Work closely with business stakeholders to gather requirements and design solutions

Monitoring and Automation: Utilize AWS services such as Lambda, API Gateway, and CloudWatch for monitoring and automation

Thanks, and Regards

Prasanna Kumar

Team Lead

Ascii Group LLC

Email: prasanna.bommu@asciigroup.com

Phone: 13134350820/ (248) 476-7600 Ext 112

About the Company

ASCII Group, LLC is a full service provider of comprehensive IT staffing services designed to fulfill the needs of local, regional and global companies. ASCII provides high-value IT staffing services to a broad range of industries. Our staffing services include providing resources for software development, systems integration, IT management, and infrastructure support, which are designed to resolve high-priority IT staffing issues. We believe in our people - the wisdom of their experience, the creativity of their ideas and t... Know more

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