Job Specifications
Customer Success Manager (CSM) – MDR / SOC Cybersecurity
Location: North America - EAST COAST
Type: Full-Time, Customer Success / Post-Sales
About the Company
Our client is an emerging leader in the MDR and modern SOC space, delivering advanced detection, investigation, and response capabilities to organizations defending against today’s evolving threats. The company combines cutting-edge security analytics, automation, and expert response analysts to provide customers with measurable security outcomes. With strong founder leadership and early traction, the business is scaling rapidly across North America.
We are seeking a Customer Success Manager who will own customer relationships, drive adoption, and ensure that clients achieve maximum value and continuous improvement from their MDR/SOC services.
Role Overview
The CSM will serve as the primary point of contact across a portfolio of customers, building trusted partnerships with CISOs, security engineers, and operations teams. This role balances technical understanding of security operations with strong communication, advisory, and relationship management skills.
The ideal candidate has prior experience supporting cyber defense or network security solutions in an early-stage environment, and is comfortable shaping processes, customer engagement models, and internal workflows as the company scales.
Key Responsibilities
Own post-sales customer lifecycle across onboarding, adoption, ongoing engagement, renewal, and expansion.
Act as a strategic advisor to security stakeholders, translating operational outcomes into measurable business value.
Ensure customers are effectively onboarded, trained, and integrated into MDR/SOC workflows.
Monitor customer health and usage signals to proactively address risk and ensure high levels of satisfaction and retention.
Lead regular customer business reviews and provide clear recommendations for optimization and security posture improvement.
Collaborate closely with Product and Security Operations teams to surface feedback and drive roadmap alignment.
Identify expansion opportunities and partner with Sales to execute upsell and cross-sell initiatives.
Contribute to the development of scalable CS processes, playbooks, and documentation as the function matures.
Qualifications
3+ years of experience in customer success, account management, or post-sales roles within cybersecurity, MDR/SOC, SIEM, EDR/XDR, or network security.
Strong familiarity with SecOps environments, detection and response workflows, and common attack vectors.
Experience supporting enterprise and/or mid-market customers with technical stakeholder groups.
Proven track record of driving customer retention, adoption, and value realization.
Comfortable working in early-stage environments where processes evolve rapidly.
Excellent communication, relationship-building, and problem-solving abilities.
What We Offer
High-impact role with direct customer visibility and influence on platform success.
Opportunity to shape the customer success function during a strategic growth phase.
Competitive salary, meaningful equity participation, and performance-based incentives.
Collaborative culture focused on delivering real security outcomes with speed and integrity.
About the Company
CyberForce Global are at the forefront of start-up technology recruitment.
With four key focus areas, CyberForce, as a trusted business partner supporting the hiring needs across hundreds of tech start-ups within the following key tech areas:
CYBER & INFORMATION SECURITY:
(Threat Detection/Cloud Security/Network Security/IIoT/IoT/Endpoint Security/Security Operations/Data Security/Mobile & Applications/Security Posture Management)
SOFTWARE:
(DevOps/Big Data/Business Intelligence/Development & Engineering/Mobile Softwar...
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