Job Specifications
Role: Content Designer
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Location: London, 2 days per week on site required
Duration: 6-month contract
Salary: £87,000 per annum with 5% bonus
We’re on the hunt for a curious, creative, and customer-obsessed Content Designer who’s ready to make an impact. You’ll be part of an ambitious design team that’s shaping next-generation experiences used by millions across the UK every single day.
What You’ll Be Doing
Craft clear, human-centred content that helps customers make sense of their finances.
Collaborate closely with designers, researchers, and product teams to bring ideas to life.
Use insight, empathy, and storytelling to shape experiences across apps and digital journeys.
Champion content design thinking across your squad and the wider business.
Keep the voice consistent, warm, and trustworthy — across multiple brands.
Continuously test, learn, and iterate to make every word count
What We’re Looking For
You’ll thrive here if you’re the kind of designer who asks why as often as what.
Proven experience as a Content Designer or Conversation Designer in a multidisciplinary, agile environment.
A portfolio that shows you can turn complex ideas into beautifully simple content — ideally including app experience.
A strong grasp of plain English, and the craft to make even regulated content feel human.
A data-informed mindset and love for user research.
Experience influencing stakeholders and presenting your work with confidence.
Familiarity with tools like Figma, and experience contributing to content standards or design systems.
Bonus points if you’ve worked in large, regulated environments — financial services a plus!
What’s in It for You
You’ll be joining a creative, diverse, and inclusive team that celebrates experimentation, collaboration, and growth. Expect:
Opportunities to grow, mentor, and be mentored.
Flexibility and hybrid working that actually works.
A genuinely supportive culture — where people care as much about each other as they do about the work.
The satisfaction of seeing your words and ideas come to life across the UK’s most widely used digital banking experiences.
Join Us
If you’re passionate about great design, great content, and doing work that matters — this is your moment. Let’s create financial experiences that feel truly personal, purposeful, and human.
Candidates will ideally show evidence of the above in their CV to be considered please click the “apply” button.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
About the Company
At Pontoon, we go beyond the traditional to build future-fit workforces for our clients.
Backed by the Adecco Group, Pontoon is the preferred architect of workforce solutions that will transform the working world. We deliver MSP, RPO, Services Procurement, Direct Sourcing, Talent Consulting, and Total Talent solutions.
We help our customers design their workforces to be fit for the future and exceed their business objectives. We are a people-first organisation, committed to co-creating innovative and advanced solutions f...
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