Job Specifications
About Us
SINE Digital is a global leader in media, technology, and insights for the live entertainment industry. With offices in London and New York, we partner with world-class cultural institutions and global brands to drive digital and AI transformation, delivering data-led marketing strategies that maximise ticket sales, elevate brand awareness, and deepen audience engagement.
Our clients include many of the most iconic productions in the West End and on Broadway, alongside some of the world's foremost cultural organisations such as The Royal Ballet & Opera (formerly the Royal Opera House), Nederlander Theatres, LW Theatres, LW Tickets, and The Royal Court.
About The Role
We're looking for a Junior Account Director to join SINE's UK Venues team, working with clients such as Royal Ballet and Opera, LW Theatres and Lightroom to name a few. The ideal candidate is a confident client partner and strategic thinker who can lead relationships, drive growth, and ensure outstanding digital campaign delivery.
Reporting into the Client Director, you'll work with our specialist teams in Paid Media, SEO, OOH, Data & Insights and Tech to deliver innovative, performance-driven strategies that help our clients reach their audiences and achieve their goals. As a trusted advisor, you'll provide strategic counsel, oversee multi-channel campaigns, and mentor junior team members to ensure excellence in every detail. You'll also be trained in the delivery and implementation of new digital products that are on the cutting-edge of marketing science.
If you're an experienced Account Manager or Senior Account Manager with experience in venues or cultural institutions (or with clients in this space). This is a great opportunity to move beyond campaign execution into leadership, strategy, and commercial ownership.
Key Responsibilities
Client Leadership
Act as the day-to-day strategic lead for a portfolio of high-profile venue clients
Build and nurture strong, trusted relationships with senior client stakeholders
Lead strategic conversations, identifying growth opportunities and translating business objectives into integrated digital solutions
Partner with internal specialists to develop data-led, insight-driven strategies across Paid Media, SEO, OOH, Data & Insights and Technology
Present strategies, quarterly business reviews, and performance updates with clarity and confidence
Campaign Oversight & Delivery
Oversee cross-channel campaign delivery to ensure projects meet agreed objectives, KPIs, and budgets
Provide guidance and direction to internal teams, ensuring deadlines, budgets, and deliverables are met
Ensure campaign outputs are aligned with client goals and brand tone
Maintain operational excellence by proactively identifying and resolving delivery challenges
Champion the implementation of SINE's cutting-edge marketing science, ensuring innovative tools, AI-driven insights, and data-led strategies are integrated into every stage of campaign planning and execution
Collaborate with the Data & Insights, Tech, and Paid Media teams to translate new marketing science methodologies into practical, high-performing client outcomes
Commercial Management
Support the Client Director in delivering account profitability, forecasting, and revenue growth
Identify upsell and cross-sell opportunities in collaboration with the new business team
Ensure accurate budget management, invoicing, and financial reporting across accounts
Leadership & Development
Mentor and guide Account Managers and Executives, fostering growth and best practices across the client service team
Contribute to internal training, thought leadership, and knowledge sharing
Champion collaboration and help strengthen SINE's client service offering and ways of working
Support the rollout of new AI-powered and automation-based products to clients, ensuring smooth adoption and measurable impact
Support the integration of new tools or systems that enhance project delivery and collaboration
Requirements
Experience & Expertise
4-6 years' experience in a digital marketing or media agency environment, with proven client-facing leadership experience
Experience working in venues/cultural institutions or working with them through an agency or supplier is preferred
Strong understanding of digital performance channels including Paid Media, SEO, CRM, and analytics
Demonstrated success in managing complex, multi-channel campaigns and building senior client relationships
Experience managing budgets, forecasting, and commercial performance
Skills & Attributes
Exceptional client communication and presentation skills - confident, clear, and persuasive
Strategic mindset with strong analytical and problem-solving abilities
Highly organised, proactive, and detail-oriented, able to manage multiple workstreams
A collaborative leader and team player who inspires trust and energy
Passionate about digital innovation, creativity, and continuous learning
Benefits
25-day holiday all