Skills

Communication ServiceNow Quality Management Prioritization Training Recruitment Proactivity

Job Specifications

The Practice Assistant - Contract (6 months) will provide efficient and effective administrative services to Associates, Trainees and others as part of the Secretarial Services Team (SST).

Main responsibilities:

Navigate the Service Now portal with confidence
Proactively build and coordinate relationships with Center-based services, other BM secretaries, and teams
Utilize and review materials from Service Centers to ensure efficiency and accuracy
Produce documents for urgent jobs which are not suitable to be done by Document Services
Serve as a role model and leader; support junior members acting as buddy/mentor
Manage in-box and file documents and emails into iManage, support hard copy filing
Print/scan
Prepare courier packages
Support on client intake (including engagement letters) and billing
Manage travel arrangements through the Firm’s travel agency
Handle calls
Support on inbox and diary management
Manage logistics for external meetings, utilize General Administration Services (GAS) for internal meetings
Support client activities and be in direct contact with clients and their assistants
Identify and suggest improvements to the way we work
Undertake specific practice group tasks and requirements to build practice group knowledge
Liaise with courts and ensure accurate development of court documentation/bundles
Update contacts in Outlook

Skills and experience:

Secretarial experience in Real Estate/Property practices
Experience working with cloud-based platforms that deliver digital workflows; experience using ServiceNow is preferred
Able to manage customer expectations and meet and exceed Service Level Agreements
Proficient at prioritization, including providing estimated time for completion of tasks and negotiating additional time where necessary
Experience in quality management systems and peer review
Strong experience working in a team environment
Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable work experience
'Can-do' attitude, can demonstrate proactivity and take the initiative
Strong technical capabilities across Microsoft Office Suite (e.g., Word, Excel, Outlook, PowerPoint, Access, Teams)
Interested in career development and advancing both soft, tech and administrative capabilities
Able to embrace change and challenges
Able to focus on the delivery of high-quality services
Strong communication skills, both written and verbal
Experience in billing and intake procedures is desirable

Reports to: Secretarial Services Leader

Position Type: In Market

Development Framework: Business Support

About us

At Baker McKenzie we are different in the way we think, work and behave. With our team of 13,000 people, including over 6,500 locally admitted lawyers, in over 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm paired with a passionately global and genuinely collaborative working environment.

Additional Information

To Apply

At Baker McKenzie we welcome direct applications.

Please click on the Apply icon to start the online application process for this role. We will then be in touch with you once we have reviewed your application. If you are unable to apply online, please contact the Recruitment Team on either 020 7919 1000 or Recruitment.London@bakermckenzie.com

Please review our Applicant Privacy Notice here.

NO AGENCIES PLEASE

Please note Baker McKenzie does not accept unsolicited CVs. Please click here for details of our Agency Policy and commitment to sourcing directly.

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.

About the Company

Integrated legal solutions to complex business challenges. The global business community is more interconnected than ever before. Opportunities and risks spill across different markets, sectors and areas of law. A connected perspective is essential in delivering business objectives while mitigating risk. Our integrated client solutions provide seamless advice underpinned by deep practice, sector expertise, and first-rate local market knowledge. Armed with Baker McKenzie's insight and foresight, business leaders can feel con... Know more