Job Specifications
Job Title: Customer Communications Specialist - Contract Jan - April 2026
Location: Hybrid – 2 days in Reading office
About the Role
We’re looking for a Customer Communications Specialist to join the Customer Comms team at a leading mobile telecoms company! This role is central to delivering compelling, insight-led marketing communications to our Contract Voice, Broadband, and Pay As You Go customers - driving brand love, retention, cross-sell, and upsell.
As part of the creative engine behind our email, SMS, and app campaigns, you’ll turn strategic ideas into high-impact customer communications. You’ll thrive in a fast-paced, collaborative environment, working closely with CVM, GTM, vendor partners, and the wider Marketing team to bring new propositions to life that truly engage and deliver results.
You’ll collaborate with our in-house creative agency to develop standout campaigns, but you’ll also be confident in using AI tools and prompt engineering to craft inspiring, high-quality copy.
We’re looking for someone who can juggle multiple workstreams, stay calm under pressure, and bring structure, creativity, and energy to everything they do.
Key Responsibilities
Lead the creative development and delivery of customer communications across retention, upsell, and cross-sell activity
Work with CVM and Marketing Managers to translate strategy into creative execution
Collaborate with the CVM Insights team to track performance, apply learnings, and optimise future campaigns
Craft clear, inspiring design briefs for our In-House Agency to deliver effective and on-brand creative
Own timelines, approvals, and stakeholder engagement to ensure smooth end-to-end delivery
Liaise with legal, brand, propositions, and vendor teams to ensure compliance and consistency across all outputs
Key Skills & Experience
Experience in customer communications in B2C marketing roles
Strong stakeholder management skills with the ability to influence
Calm and solution-focused under pressure with ability to manage multiple priorities and deadlines
Highly organised with meticulous attention to detail
Excellent copywriting and briefing skills with a flair for engaging and effective content
A strong communicator with a collaborative, can-do attitude
About the Company
Project People provides complete talent acquisition and management solutions at a global level whilst maintaining a flexible and localised approach. Founded in 1995 as a specialist information technology and telecommunications recruitment company, we have evolved into a leading provider of global recruitment service programmes.
We work in partnership with 200 of the world's most respected organisations including Fujitsu, Ericsson, Huawei, Three, GSMA, Nokia and many others.
Our key aim is to help businesses meet growth tar...
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