Skills

Communication ServiceNow Scrum Change Management Training Agile Analytics

Job Specifications

ServiceNow SPM Specialist

For my international client based in Brussels, I am seeking a Servicenow SPM Specialist to join the team on a long term contract assignment. This assignment offers a hybrid working model, with largely remote working but consultants will need to be on site at the customer offices 5 days per month.

Tasks and responsibilities of the ServiceNow Consultant

Organize and support the successful adoption of SPM at programme and project level,
Resolve stakeholder issues quickly, organize efficient support,
Propose, write organize and maintain relevant documentation,
Ensure constant adequation between operational requirements and available dashboards/reports (OOTB and custom),
Manage communications and define strategies to increase results in line with defined adoption targets (from awareness to action)
Run the weekly scrum of scrum with cross project teams, ensure SPM is always updated and used in a consistent and efficient way with respect to the European Institution methodology framework.
Liaise with Methodology experts at the European Institution, ensure alignment of practices.

Required skills and experience of the ServiceNow Consultant

Master Degree+ 11 years of relevant experience
Experience with SAFe (Preferably 6.0) or Agile at Scale frameworks (PI Planning, Epics, Features, Stories, Value Streams)
Understanding of SPM modules: Strategic Portfolio Planning, Demand Management, Project/Program Management, Agile Development & Scrum,
Be proficient in using and configuring ServiceNow modules: SPM, EAP, HRSD, Flow Designer, Now Experience UI.
Know how to create/update forms, tables, flows, and dashboards.
Be able to interpret data from reports or Performance Analytics.
Experience managing end-to-end onboarding processes or employee journeys.
Strong in communication, change management and training end-users.
Ensure compliance and data quality across SPM and EAP modules.
Conduct training/demo sessions and onboarding workshops for ServiceNow users and stakeholder
Mandatory possession of the following certificates:
ServiceNow - Certified Implementation Specialist – Strategic Portfolio Management
Good knowledge of English
Any additional ServiceNow certificates would be considered as an asset

About the Company

Centum Recruitment International Ltd was established in 2017. It builds on the success of Centum Recruitment Ltd which has been a presence in the European IT Contract markets since 2009. Our mission is to continue successfully working with clients and high calibre IT and Business professionals across Europe. Know more