- Company Name
- Centum Recruitment International Limited
- Job Title
- ServiceNow SPM Specialist
- Job Description
-
Job Title: ServiceNow SPM Specialist
Role Summary: Lead the adoption, configuration, and governance of ServiceNow Strategic Portfolio Management (SPM) across programme and project levels for a large European client; ensure alignment with EU methodology, data quality, and user enablement.
Expatations: 11+ years relevant experience, Master’s degree or higher, full‑time contract, hybrid working model with 5 onsite days/month, fluent in English, mandatory ServiceNow Certified Implementation Specialist – Strategic Portfolio Management, additional ServiceNow certification is an asset.
Key Responsibilities:
- Design, implement, and maintain SPM, Demand Management, Program/Project, and Agile Development modules.
- Resolve stakeholder issues, create and update dashboards/reports (OOTB and custom).
- Write, update, and enforce documentation (SOPs, governance, playbooks).
- Lead weekly scrum‑of‑scrums, coordinate cross‑project SPM usage, and ensure adherence to SAFe/Agile at Scale practices.
- Collaborate with EU methodology experts to align SPM solutions with European Institution frameworks.
- Configure ServiceNow (SPM, EAP, HRSD, Flow Designer, Now Experience UI); create forms, tables, flows, and dashboards.
- Interpret and present data from Performance Analytics, reports, and dashboards.
- Conduct onboarding, training sessions, workshops, and demos for ServiceNow users and stakeholders.
- Ensure compliance, data quality, and governance across SPM and EAP modules.
Required Skills:
- 11+ years of service management or enterprise resource planning experience.
- Master’s degree or equivalent.
- Proficiency in SAFe v6.0 or Agile at Scale (PI Planning, Epics, Features, Stories, Value Streams).
- Deep knowledge of SPM modules: Strategic Portfolio Planning, Demand Management, Program and Project Management, Agile Development & Scrum.
- Advanced ServiceNow configuration: forms, tables, Flow Designer, Now Experience UI, EAP, HRSD.
- Strong analytical skills for Performance Analytics and reporting.
- Excellent communication, change management, and end‑user training abilities.
- Commitment to data quality and compliance.
Required Education & Certifications:
- Master’s degree or equivalent.
- ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (mandatory).
- Additional ServiceNow certifications (e.g., IT Service Management, Platform App Builder) considered an asset.