Job Specifications
Contract-to-Hire | Hybrid – Chandler, AZ
IntePros is partnering with a rapidly growing ServiceNow partner to identify a ServiceNow CMDB Owner who can take ownership of CMDB design, data quality, discovery integrations, and CSDM alignment across the platform. This is a hands-on, high-impact role supporting a startup consultancy that’s scaling quickly and looking for someone ready to build, improve, and innovate.
About The Role
You’ll serve as the organization’s primary CMDB authority: the person who understands how CI classes, relationships, lifecycles, and service models fit together. You’ll drive Discovery accuracy, maintain IRE rules, integrate external discovery sources, and ensure CMDB data remains reliable enough to power incident, change, operations, asset, and observability workflows.
This is a unique opportunity to work directly with senior architects and product owners inside a Servicenow-focused startup. You’ll have the autonomy to shape CMDB standards and the flexibility to design real solutions without enterprise bureaucracy slowing you down.
What You’ll Do
Own the overall structure, health, and governance of the CMDB
Configure, optimize, and troubleshoot ServiceNow Discovery, patterns, probes, and sensors
Maintain and adjust IRE (Identification & Reconciliation Engine) rules to ensure clean, non-duplicated CI population
Implement and manage integrations with external discovery tools such as Dynatrace, NinjaOne, or similar systems
Design and mature CSDM 4.0/5.0–aligned service models, including business, application, technical, and operational service layers
Support lifecycle management, normalization, CI class modeling, relationships, and CMDB audit practices
Build and customize Next Experience / UI Builder interfaces including:
Workspace personalization (Service Operations, Strategic Portfolio, custom workspaces)
Creating page variants and components
Establishing data bindings, context, and declarative actions
Modal configurations and layout-driven changes
Partner with development, architecture, and client-facing delivery teams to ensure CMDB supports platform-wide workflows
Contribute to CMDB strategy, discovery roadmap, and CSDM adoption as the organization scales
What You Bring
5+ years of ServiceNow experience with deep CMDB ownership responsibilities
Proven experience with:
Discovery configuration and troubleshooting
IRE rules, reconciliation logic, and CI governance
CMDB normalization, relationship mapping, and lifecycle modeling
Experience implementing CSDM 4 or 5, including logical + physical service models
Hands-on Next Experience / UI Builder capabilities: workspace customization, components, data binding, and declarative actions
Experience with discovery integrations (Dynatrace, NinjaOne, BigFix, SCCM, or similar)
Strong communication skills and the ability to run workshops, explain CI architecture, and drive best practices
Comfortable working in a fast-moving startup environment where you’ll wear multiple hats
Why This Role Matters
ServiceNow partners live and die by the strength of their CMDB. You’ll be the person who ensures the platform is trustworthy, scalable, and aligned to industry best practice, while helping a startup partner build its ServiceNow delivery capability for the long term.
Apply Today
If you’re excited about owning CMDB strategy in a growing ServiceNow consultancy, IntePros would love to connect with you.