Skills

Customer Service Training Recruitment

Job Specifications

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.uk

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

We are looking for a motivated and customer-focused Facilities Operative (Retail Assistant) to join our Facilities team at the Royal Gwent Hospital.

This is a varied role supporting catering and retail services, ensuring high standards of food service, hygiene, and customer care across the hospital.

Come and be part of a supportive team delivering essential services to patients and visitors.

There are 3 posts available with the following hours:-

Post 1 - 36.5 hours to be worked mornings, days and afternoons over 5 shifts per week.

Post 2 11 hours to be worked 14:30 - 20:00 on a Saturday and Sunday

Post 3: 26 hours to be worked 12:00 - 20:00 & 16:00 - 19:30 over 4 shits per week

Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office’s criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed

Main duties of the job

Key Responsibilities

Serve meals, snacks, and beverages to patients, staff, and visitors.
Prepare basic food items and assist with hospitality functions.
Operate tills, handle cash, and complete cashing-up procedures.
Replenish vending machines and retail stock, following good stock control practices.
Maintain hygiene standards in kitchens, retail areas, and equipment in line with Food Safety and Health Board policies.
Assist with deliveries, stock rotation, and storage of goods.
Provide excellent customer service and communicate effectively with patients, visitors, and staff.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Experience

Desirable criteria

Experience of working in a customer focused environment
Experience of undertaking a facilities role.

Knowledge & Training

Essential criteria

Good basic education
Level 2 Food Safety or requirement to attain
Willingness to undertake accredited & mandatory training relevant to the role

Desirable criteria

Basic IT skills

About the Company

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers. To view current vacancies, please visit Aneurin Bevan University Health Board Job... Know more