Job Specifications
We are looking for a Site Reliability Engineer / Incident Management to join the Doctolib Operations Center team.
As a Site Reliability Engineer / Incident Management, your mission will be to improve the daily lives of care teams and patients by ensuring the reliability and operational excellence of our platform. You will lead efforts in incident and problem management, enhance day-to-day operational capabilities, and consult on infrastructure and platform improvements with teams across the organization.
Working in the tech team at Doctolib involves building innovative products and features to improve the daily lives of care teams and patients. We work in feature teams in an agile environment, while collaborating with product, design, and business teams.
Your responsibilities include but are not limited to:
Create monitoring tools for the platform and act as first-level responder for site impairments
Communicate with internal and external stakeholders to assess platform quality and suggest improvements using your broad knowledge of the stack
Act as Incident Manager during incidents to ensure teams follow appropriate lines of inquiry and have the necessary resources to perform their tasks
Help teams research thorough root cause analyses after incidents and track implementation of improvements
Assess non-standard changes as part of the Change Advisory Board to prevent production impact and ensure proper communication with incident management
About Our Tech Environment
Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to the country and healthcare specialty requirements. To address these challenges, we are modularizing our platform run in a distributed architecture through reusable components.
Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.
We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision here and learn about our first AI hackathon here!
Who You Are
Before you read on — if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.
You have strong organizational skills and an insatiable curiosity
You are willing to communicate across several levels of the organization and potentially outside of it to business partners
You have strong knowledge of Linux-based systems, including the CLI and bash commands
You have strong knowledge of cloud-based systems (AWS preferred)
You are fluent in English
Now it would be fantastic if you:
Have knowledge of a high-level language like Python or Ruby
Have working knowledge of the Kubernetes ecosystem
Are familiar with common software engineering tools like Confluence, Jira, DataDog, and Elasticsearch
What We Offer
Free comprehensive health insurance for you and your children
Parent Care Program: receive one additional month of leave on top of the legal parental leave
Free mental health and coaching services through our partner Moka.care
For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
Work from EU countries and the UK for up to 10 days per year, thanks to our flexibility days policy
Work Council subsidy to refund part of sport club membership or creative class
Up to 14 days of RTT
Lunch voucher with Swile card
The interview process
30 min phone screen with a Tech Recruiter
1h30 Technical interview (SRE)
1h30 Behavioral interview
At least one reference check
Job details
Permanent position
Full-time
Paris, France
Start date: as soon as possible
If you would like to find out more about tech life at Doctolib, feel free to read our latest Medium blog articles!
At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.
The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.
To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.
Join us in building the healthcare we all dream of!
All information provided is processed by Doctolib for application management. For data processing details, click here.
Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.
About the Company
We're a B Corp company committed to build together the healthcare we all dream of.
More than 2,900 Doctolibers in France, Germany, Italy, and the Netherlands are helping to improve the daily lives of care teams with a new generation of technologies and services.
At the same time, Doctolib is helping over 80 million patients to effectively manage their health and provide quick and easy access to optimal healthcare.
Know more