Skills

Communication Leadership Salesforce Dynamics Monitoring Change Management Sales CRM Training Marketing

Job Specifications

T+S

Domain

Insurance/Financial

Ability to relocate

Nearby only

Visa Type And Who Holds Visa

H1B, L2 EAD, H4 EAD, EAD, USC GC

JD

The CRM Change Management Lead will spearhead organizational change initiatives tied to the rollout and optimization of CRM platforms eg Microsoft Dynamics 365 Salesforce This role is pivotal in driving user adoption minimizing resistance and ensuring business continuity across sales service and marketing functions The ideal candidate will be a strategic thinker with handson experience in CRMenabled transformation stakeholder engagement and change enablement across enterprise environments

Key Responsibilities

Strategy Planning

Develop and execute CRMspecific change management strategies aligned with business goals

Conduct change impact assessments and readiness evaluations across business units

Define success metrics and track adoption utilization and proficiency

Stakeholder Engagement

Build and manage a Change Agent Network across sales service and IT teams

Partner with executive sponsors program managers and platform owners to align change efforts

Facilitate workshops and governance forums to drive alignment and resolve resistance

Communication Enablement

Design and deliver targeted communication plans and training programs

Create CRM onboarding journeys tailored to different user personas

Ensure consistent messaging across channels and geographies

Monitoring Reporting

Track and report on change KPIs including adoption rates feedback loops and business impact

Maintain dashboards and readiness reports to inform leadership and guide interventions

Document all change activities and maintain auditready records

Required Qualifications

Bachelors degree in Business Organizational Development or related field Masters preferred

10 years of experience in change management with 5 years focused on CRM implementations

Certifications PROSCI PMP CCMP or equivalent"

About the Company

HatchPros is a distinguished E-Verified staffing and recruiting firm, renowned for its expertise in managed services, IT professional resourcing, and a broadened focus on key Non-IT sectors including Finance, Automobile, Engineering, Healthcare, Logistics and Transportation. With a seasoned team at the helm, we empower businesses across a diverse array of industries, guiding them through every phase of the technology adoption lifecycle and addressing critical needs beyond the IT domain. Our mission is to offer meticulously t... Know more