Skills

Communication Jira Incident Response ServiceNow SAP Regression Testing Problem-solving Sales Customer Service CRM Regression Marketing Agile

Job Specifications

About The Company

This regional utility provider delivers essential services to a metropolitan area, focusing on sustainable energy solutions and community-oriented initiatives. With operations spanning nearly a century, they manage an extensive infrastructure system while prioritizing environmental stewardship and innovative technologies

Scope of Work

The Enterprise Technology Analyst will provide operational and project support for the Customer and AMI Technologies team on a time and materials basis. The primary objective is to handle enhancement, project, and incident response tasks, allowing the team to focus on the S/4HANA implementation without disruption.

Purpose

To support the Customer and AMI Technologies team by managing day-to-day operational requests, project enhancements, and incident resolutions throughout 2026. This role ensures consistent progress on strategic initiatives while maintaining system stability and responsiveness.

Key Responsibilities

Provide daily support for ServiceNow incidents related to Customer and AMI Technologies.
Work on enhancement requests and project tasks aligned with expertise in Customer and AMI systems.
Respond promptly to incidents to prevent delays in the S/4HANA project.
Collaborate with cross-functional teams to ensure smooth communication and knowledge transfer.
Maintain operational efficiency and team availability during the S/4HANA implementation period.

Expected Outcomes

Timely resolution of incidents and enhancement requests.
Continued progress on ongoing Customer and AMI Technologies projects.
Reduced workload pressure on the core Customer and AMI Technologies team during the S/4HANA project timeline.

Mandatory Requirements

Minimum five (5) years of experience designing and configuring complex SAP solutions within the last ten years.
Minimum three (3) years of SAP ECC 6.0 experience with EHP7 or higher.
Minimum one (1) year of SAP CRM 7.0 experience with EHP3 or higher.
IS-U CR&B expertise, with experience in one or more of the following areas:
Customer service
Device management, including smart meters and/or the Itron Networks UIQ stack
Rates and pricing
Billing and invoicing
Bill print
Workflows
FI-CA
Experience working with master data components and managing the business partner lifecycle.
At least two (2) years of hands-on experience performing end-to-end functional, technical, and regression testing of complex solutions, including integrations with external systems.
Experience using defect tracking tools such as ServiceNow or JIRA.
Experience participating in business requirement reviews and blueprint sessions.
Ability to translate business requirements into detailed functional specifications.
Experience collaborating with technical teams (ABAP developers) to define and refine functional specifications for custom developments.
Ability to create process flow diagrams based on business requirements.
Experience debugging custom code and working independently within a project team.
Strong communication skills, with the ability to convey complex technical concepts clearly to project stakeholders.

Desirable Qualifications

Equal Opportunity Employer: Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.
Bachelor’s degree in Computer Science, Management Information Systems, or a related field.
Strong analytical and problem-solving skills.
Experience leading business requirement reviews and blueprint sessions.
Experience working in an agile development environment.
Experience designing and configuring complex IS-U rates, rate categories, and billing schemas.
Electric utility industry experience supporting any of the following systems:
SAP S/4HANA
SAP CX (Customer Data Cloud, Marketing Cloud, Sales Cloud, Service Cloud)
OpenText Document Presentment
Itron Meter Data Management System (MDMS) IEE 10.3 or higher
MDUS/ISAIM EhP7 or higher

About the Company

Associate Staffing is a professional staffing firm providing top technology and financial talent to Fortune 500, 1000, and mid-market firms nationwide. Based in Charlotte, North Carolina with regional headquarters in Des Moines, Iowa, and Denver, Colorado, our firm was recently recognized by Charlotte Business Journal as one of the area's 50 fastest-growing private companies. Associate Staffing clients see an acceptance rate of over 90%, ensuring no surprises at the offer stage. That's because we don't just mass-distribute ... Know more