Desktop Support Engineer

Skills

Job Specifications

Our Calgary-based client is seeking a Desktop Support to join their team onsite in Calgary. This short-term contract will support a large-scale device migration and provide hands-on technical support to end users.

Responsibilities:

Provide Tier 2 support via chat, email, and in-person channels
Assist with the rollout and manual migration of devices to Windows 11
Wipe and reimage Lenovo machines in preparation for deployment
Troubleshoot hardware/software issues across Windows 11, Office 365, and other enterprise tools
Support user account management and permissions via Active Directory
Manage and resolve tickets using Zendesk
Collaborate with internal IT teams to ensure smooth transitions during the upgrade

Requirements:

3+ years in a Tier 2 IT support role
Strong hands-on experience with Windows 10/11, Office 365, Active Directory
Previous experience supporting device rollouts or OS migrations
Excellent customer service and communication skills

About the Company

Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Ha... Know more

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