Job Specifications
Job Title: 3rd Line Infrastructure Engineer
Location: Liverpool (Hybrid)
Salary: £45,000 - £50,000 BOE
Contract type: Permanent
About The Role
As our 3rd Line Infrastructure Engineer at ARO, you'll play a key role in troubleshooting escalated issues, problems, and incidents and for proactively managing customer and internal IT solutions. You will demonstrate strong technical capability and work confidently under pressure and keep abreast of the latest technologies and trends to ensure you provide the best support to our customers.
The 3rd line Infrastructure Engineer will also be responsible for assisting the operational team in maintaining the accuracy and integrity of the Service catalogue as well as ensuring SLAs are consistently met within the operational infrastructure support team. As part of your role you are responsible for implementing and maintaining appropriate and robust monitoring and alerting across the business infrastructure and customer workload
Please note that as part of this role, supporting and providing an on-call service to our customers is expected.
What You'll Do
Provide technical expertise, leadership, and act as a support specialist or point of escalation for services in order to maintain the continuity of all business infrastructure systems and customer workload
Monitor system usage and consumption. Research, identify and recommend software and applications that will improve the performance and stability of the infrastructure
Maintain knowledge on developments, trends, and best practices in technology
Efficiently troubleshoot and manage production incidents
Perform problem management and trend analysis on production instances
Compile and maintain system level documentation in line with business and ISO standards
Efficiently resolve complex problems in a highly technical environment in conjunction with the Principal Engineer and Service Delivery Team
To be a point of escalation for Infrastructure Engineers
Responsible for performing, undertaking capacity management and escalation processes
Help transition new services and handovers into the infrastructure components
Participate in an on call and shift rota
Work closely with colleagues and customers to ensure high quality service and support
Work with the Principal Engineer to define handover of customer-based solutions to the operational team
Requirements
What we are looking for?
Essential
Batchelors degree or 5-7 years equivalent experience
Fully conversant in data protection, backup and recovery technologies
Proven experience with storage technologies SAN, NAS, objective based technologies
Working and up to date knowledge of Windows Server OS, Linux and Unix OS, as well as hypervisor and authentication providers, some knowledge of integration into public cloud.
Have experience of Linux and Microsoft PowerShell Scripting
Experience in an industry framework (ITIL, ISO 20000 / 27001 etc.)
Proven understanding in implementing and administering Cloud services, Domain Structures, local / global security polices, DNS and DHCP.
Excellent 3rd line infrastructure and hypervisor Troubleshooting skills.
Ability to communicate and understand complex technical information.
Ability to explain technical issues in a non-technical way.
Problem solving, logical troubleshooting and analytical skills as well as good communication skills.
Ability to work unsupervised able to manage own time and workload.
Awareness of Data Protection and governance framework
Experience of web, DB and file system administration.
Desirable
Problem Management
Strong Cyber Security Awareness
Excellent knowledge of Data Protection technologies
Ability to work in a fast-paced delivery focused business
Have a commitment and passion to learn new skills
Compute and server-based hardware experience in VDI Technologies
Benefits
Who are we?
Aro has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for ARO?
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great pla
About the Company
Over 25 years as an Enterprise performance partner for Cloud, Cyber and IT Collaboration, Data Centre Services and Sustainability.
Today, every organisation can access pretty much the same IT. But not the same IT performance. We provide our clients with sustainable competitive advantages by wrapping world-class cloud technologies in first-class service. Our Professional Services provide deep expertise. Our Managed Services deliver lean, ‘always-on’ peace of mind. And our secure Cloud, Communication and Collaboration platfo...
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