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Senior Technical Security Analyst

Senior Technical Security Analyst

Hybrid

Toronto, Canada

Senior

Freelance

03-12-2025

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Skills

ServiceNow Technical Writing Gap Analysis

Job Specifications

Location: Toronto

Contract duration: 6 months

Daily Responsibilities:

· Support end users by processing requests submitted through our ticketing platform and following documented procedures, ensuring timely execution and closure of access requests

· Investigate urgent issues and escalate requests accordingly, ensuring a valid business reason is provided

· Work in a diverse environment, leveraging other team members’ experience and knowledge

What program/technology/software knowledge is essential for this role?

ServiceNow

Must-have Skills:

· At least 3 years of experience working in IT support and/or Service Desk support role

· Strong technical writing aptitude, written and verbal communications skills

· Strong ability to manage client and stakeholder relations with a strong sense of urgency and ability to shift tasks in high pressure environment

· Knowledge in Identity & Access Management controls and policies

· Skilled in collaboration, troubleshooting and gap analysis

Nice-to-have Skills:

· ITIL v3: Foundations, Operational Support & Analysis

· Strong technical writing aptitude, written and verbal communications skills

Soft Skills:

· Strong technical writing aptitude, written and verbal communications skills

· Strong ability to manage client and stakeholder relations with a strong sense of urgency and ability to shift tasks in high pressure environment

· Skilled in collaboration, troubleshooting and gap analysis

About the Company

WHO WE ARE We are a specialist FinTech and Financial Services recruitment consultancy. We have been helping clients attract, hire and retain staff across all areas from technology to finance. By being specialists in our sectors, we are able to use our deep and active network of professionals to quickly match the best people with great permanent and contract job opportunities. WHAT WE DO: We deliberately work on a small number of assignments allowing us the time to deeply search for talent for your business. By partnering ... Know more