Job Specifications
Want to get your career off to a flying start? The sky’s the limit with TUI. We’re the world's number one tourism business, operating in around 180 destinations worldwide, which means limitless global opportunities for you and your future.
About The Role
Join TUI as a Network Operations Apprentice and play a key part in ensuring the safe, efficient, and on-time operation of our airline. Based in the TUI Operations Control Centre (TOCC) in Luton, you’ll gain hands-on experience across Operations, Customer Support, and Operational Planning while completing a Level 3 Aviation Ground Specialist over 18 months. This is a fantastic opportunity to learn how we manage our global flying programme, support customers during disruptions, and contribute to planning and performance analysis—all within a fast-paced, 24/7 environment.
About The Job
Operations Support
Gain knowledge and skills to support 24/7 Operations Control Centre activities.
Maintain accurate communication with key stakeholders (Ground Handling Agents, GOC, Customer Teams).
Monitor daily flying programme, including aircraft movements and delays.
Provide operational support to ensure compliance with statutory, company, and commercial requirements.
Record key “on-the-day” operational information.
Customer Support
Draft and send customer communications during network disruption, following tone of voice guidelines.
Liaise with stakeholders to minimise customer impact from programme changes.
Ensure customers receive welfare provisions (vouchers, hotels, transport) per TUI policy.
Monitor flight status and communicate delays accurately.
Resolve “on-the-day” operational issues and maintain accurate welfare spend logs.
Planning Support
Assist Operational Planning Team across Performance & Analysis, Fleet Planning, Licensing, and Leasing.
Collect data for safety investigations and flight delay evidence packs.
Support departmental quality systems to maintain compliance with processes and procedures.
Apprenticeship Learning & Development
Complete mandatory training and apprenticeship assignments.
Attend personal and professional development courses.
Prepare for end-point assessment and achieve Level 3 Aviation Ground Specialist Apprenticeship.
Take ownership of personal development and reflection.
You’ll have the opportunity to build relationships and collaborate with a wide range of stakeholders, including Flight Crew, Airport Duty Managers, TOCC & Operations Teams (Slot Coordinators, Planning & Crewing), Market Customer Service, Ground Operations, and our Apprenticeship Provider. This exposure will give you a great insight into our dynamic business. You’ll be empowered to make meaningful suggestions to all stakeholders, offering valued insight and driving effective decisions and solutions for TUI.
We welcome applications from those who studied outside the UK. However, a requirement of our training providers and universities is that we provide them evidence that these grades are the correct equivalent to GCSEs/A levels or Degrees. You will be required to apply for your grades to be converted and you can do this by visiting: Home Page (enic.org.uk) and applying for a statement of comparability.
About Our Offer
Starting salary for the role is £24,000 per annum with fantastic progression
Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Private medical Insurance, single cover with option to add dependants (after completion of the apprenticeship)
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Discovery day – time to spend working at a local charity or community
Investment in your development
Pension scheme and life assurance
On completion of the apprenticeship programme a voucher (amount dependent on the apprenticeship level) and an extra day off
Access to student discount via Totum Apprenticeships
Network of other apprentices and colleagues
Be Rewarded Platform – savings at high street shops, on days out and more
All the employee networks
About You
We’re looking for someone who:
Is fluent in English (spoken and written)
Holds 5 GCSEs (Grade 4 or equivalent) including Maths & English
18+ years of age (or has turned 18 years old before 1st March 2026)
Has at least 6 months of customer service experience
Happy to complete a DBS check prior to employment
Committed to completing the Level 3 Aviation Ground Specialist Apprenticeship (18 months)
Is passionate about aviation and eager to learn
Can travel to Luton Head Office and work a 4-on-4-off shift pattern, including nights and weekends
Communicates clearly and confidently with different audiences
Is adaptable, proactive, and committed to personal development
We welcome applications from all. However, a requirement is that you provide evidence that our grades are the correct equivalent to GCSEs/A levels or Degrees. If y
About the Company
We’re adventure seekers. Smile givers. Impact makers.
We believe in the power of travel. It broadens horizons for our customers, and for our people too. New places to live, new roles to explore, new communities to join. It’s yours for the taking.
We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
We are one of the world’s leading tourism groups counting 1200 travel agencies and online portals, five airlines with around 130 aircraft, over 400 ...
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