Job Specifications
Nampa, ID
Job Title: Business Systems Analyst I
Hiring Salary: $28.50 - $35.00 (DOE)
Reports to (Role): ERP Supervisor
Department/Group: Information Technology
FLSA Status: Exempt
Travel Required: Minimal
Position Type: Full-Time/Exempt, 40 hours a week
Benefits Eligible: Yes
PERSI Eligible: Yes
Work Schedule: Monday through Friday, working hours between 8:00 am – 5:00 pm
WE TAKE CARE OF OUR PEOPLE!
The City of Nampa offers competitive benefits and growth opportunities, including the following for full-time positions in City Government Departments:
Medical
Dental
Vision
PERSI Retirement Plan, with 11.96% employer contribution
401k & 457 Retirement Plans
11 Paid Holidays
Paid Time Off (at least 4 weeks per year)
Life Insurance with AD&D
Short-Term Disability
Long-Term Disability
Flexible Spending Account
Employer-Funded HRA VEBA Health Savings
Wellness Program & Rewards
Opportunity for student Public Service Loan Forgiveness
Harward Recreation Center Discounts
Other Great Benefits!
Position Summary
The IT Business Systems Analyst I is an entry-to-mid-level role within the IT department, responsible for supporting enterprise systems and assisting with business process optimization. This position provides foundational support for system functionality, end-user needs, and project-related tasks. Under the guidance of senior team members, the Analyst contributes to issue resolution, documentation, testing, and small-scale project coordination, while actively developing technical, analytical, and communication skills. This position will also use helpdesk software to track issue resolution, support project workflows, and maintain the knowledge base for continuous improvement.
Essential Functions
Assist in the day-to-day support of ERP systems by helping users troubleshoot issues and escalating complex problems as needed.
Utilize helpdesk software to track issues, manage resolution timelines, document troubleshooting steps, and maintain a robust knowledge base.
Support system testing, configuration, and minor changes under the direction of senior analysts or project leads.
Participate in project teams for ERP implementations, upgrades, or integrations by contributing to documentation, testing, and coordination activities.
Work closely with senior analysts to help document system specifications, workflows, and procedures.
Provide end-user support through training, documentation, and the maintenance of user manuals and knowledge articles.
Assist in the development of basic reports or dashboards to meet business needs using existing templates or tools.
Learn and apply business analysis best practices by supporting business process reviews and assisting in identifying process efficiency improvements.
Gain exposure to vendor coordination by supporting tasks related to software updates or issue resolution.
Learn and apply project management best practices by supporting project planning, scheduling, and communication under supervision.
Assist in tracking project milestones and updating team members on progress as assigned.
Participate in team meetings, take notes, and follow up on action items.
Additional Functions
Assist with the support of other IT systems and software to help ensure smooth business operations.
Support monitoring of system performance, security, and data integrity; escalate concerns or suggest improvements to senior team members.
Work collaboratively with ERP team members and learn from experienced analysts through shadowing and participation in team projects.
Provide support for system integrations by helping document current workflows and assisting with testing and implementation activities.
Attend cross-departmental meetings as needed to learn about IT initiatives and provide input under the guidance of senior analysts.
Stay informed about ERP and business technology trends by participating in training or team knowledge-sharing sessions.
Show initiative in solving problems by analyzing available data and collaborating with others.
Adapt to changing priorities and learn to respond effectively to new challenges or directions.
Take ownership of assigned tasks and follow through on commitments with attention to detail.
Show enthusiasm for learning new skills and taking on new challenges.
Assist in organizing and prioritizing work to meet team or department objectives.
Build positive working relationships and collaborate with teammates to achieve shared goals.
Participate in open communication and contribute constructively to discussions.
Communicate effectively and respectfully with a wide range of individuals.
Help gather and present data to support business cases or project proposals.
Perform other duties and special projects as assigned.
Required Education, Experience, & License/Certifications
High School Graduate or General Education Degree (GED) required.
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field; or equivalent combina