Job Specifications
About the Company
At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, Gym Rax and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.
At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place.
About the Role
We are looking for a Business Systems Analyst II - Salesforce to join our growing organization!
Responsibilities
Collaborates with functional owners to understand business needs and implement applications and/or application enhancements using industry best practices.
Defines and enhances methodologies and practices for the application life cycle management in line with best practice and practical experience of continuous improvement.
Develops productive relationships with business leaders and respective functional leads across the organization to influence how CRM applications can enable new sources of value.
Plans and manages small to large project initiatives to ensure goals and objectives are accomplished within the prescribed timeframe.
Carries out project coordination activities and acts as a liaison between applications team and functional owners within the enterprise and facilitates meetings with constituents.
Coordinates user acceptance testing.
Understands existing third-party systems pertaining to the CRM ecosystem and works closely with third-party vendors including outsourced resources, implementation partners, and consultants to implement new projects and perform production support.
Partners with Salesforce and ERP teams for small and large-scale engagements and helps to ensure adherence to the enterprise architecture.
Manages the configuration and setup of the CRM-related solutions using the prescribed change management processes.
Aids efforts to keep the business systems stable and improve performance through best practices in enterprise master data management, data integration, and underlying information infrastructure components.
Understands CRM data architecture and flows and ensures existing data/information assets are identified, stewarded and leveraged across the enterprise. Helps develop analytical, ad-hoc and exception reports for business efficiency.
Performs basic-to-advanced administrative functions including user account maintenance, reports and dashboards, automation flow and other routine tasks.
Performs regular internal system audits and preparation for upgrades.
Provide bi-weekly documentation detailing the progress made in the prior two weeks toward onboarding activities, developing process and technical proficiencies, areas where specific challenges are either being overcome or where help is needed, developing relationships both on the Technology team as well as with business constituents and/or vendors, and planned activities toward these ends for the coming two weeks.
Qualifications
Bachelor’s degree in computer science or a related degree, or equivalent experience.
Three to five years of experience as a business systems analyst within a Salesforce.com environment.
Experience working with Service Cloud. Experience with Field Service a plus.
Experience in working with complex global organizations, satisfying needs of diverse users, meeting competing and sometimes conflicting priorities.
Advanced skills and knowledge of Salesforce.com system administration.
Salesforce Administrator Certification preferred.
Demonstrated history of working on solutions of increasing scope, size and complexity in the Salesforce environment.
Effective verbal and written communication skills.
Knowledge and concepts in ERP solutions such as Oracle is a plus.
Required Skills
High levels of personal integrity when conducting the professional affairs of the organization and dealing with sensitive and confidential data relating to risks and costs.
Strong organizational skills, the ability to perform under pressure and manage multiple priorities with competing demands for resources.
Strong communication skills with a proven ability to understand key business, technology, and interpersonal communications concepts and communicate effectively with technical staff and business stakeholders.
Must have strong functional knowledge in areas that may include customer service, sales & marketing, sales operations, quality and/or other functions within a CRM environment, es
About the Company
Core Health & Fitness is the global partner you’ve been looking for. A vertically integrated company, we manufacture, sell, install and support high-quality commercial fitness equipment for our iconic brands; StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, and Wexer. We understand the importance of a worldwide presence and recognize the benefits of well networked partnerships. From space design and equipment selection, to introducing technology, flooring and recovery space partners; Core has a global network to meet yo...
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