Skills

Communication Python Bash Monitoring Problem-solving Trend Analysis AWS Terraform

Job Specifications

Cloud Support Engineer

Location: London (Hybrid working)

Salary: £45,000 - £50,000

Shift patterns available on rotation: 07:00–16:00, 08:30–17:30, 10:00–19:00

(Sponsorship not provided)

Role Overview

We are looking for an Cloud Support Engineer to provide high-quality operational support for one of our large MSP clients based in London. The role involves managing incidents, requests, monitoring, documentation, and contributing to continuous service improvement. You will work closely with customers, internal teams, and senior engineers to ensure reliable, secure, and cost-efficient cloud operations.

Key Responsibilities

Operational Support

Support and maintain AWS environments, ensuring stability, security, performance, and cost efficiency.
Handle incidents, requests, and change implementations within SLA.
Perform trend analysis, root cause investigations, and maintain a knowledge base.

Monitoring & Automation

Proactively monitor AWS infrastructure, respond to alerts, and assist with automation initiatives to improve efficiency.

Client Engagement

Assist in onboarding new customers and contribute to client meetings with insights and recommendations.
Maintain clear, accurate documentation of environments and processes.

Service Improvement

Support senior engineers with optimisation, automation, and continuous improvement activities.

Shifts & On-Call

Participate in rotating early/day/late shifts and the on-call rota as the first point of escalation for critical issues.

Technical Skills

Hands-on experience with AWS services and awareness of AWS Well-Architected and governance best practices.
Proficiency with Terraform or CloudFormation (mandatory).
Experience using monitoring tools for cloud environments.
Basic scripting (Python, Bash) is preferred.

Candidate Profile

Customer-focused with strong communication and problem-solving skills.
Minimum 6 months in a technical support role, ideally within a Managed Service Provider.
Familiarity with AWS and commitment to achieving the AWS Solutions Architect Associate certification within 3 months.

About the Company

Sure Exec Search specialises in providing interim, contract & permanent recruitment solutions to some of the largest companies across Europe, Dubai and the US. With our talent pool globally spread, we can source the best talent for your business and become a true extension of your hiring team. We provide our clients with talent that specialise in: - Financial Services & Fintech - Technology, IT Infrastructure & AI - Product - Marketing, Communications & Sales - Executive and C-Suite Appointments We aim to be your organis... Know more