Job Specifications
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
The Client Success Manager (CSM – SMB Managed) is a critical, client-facing role responsible for the care of a named portfolio of accounts. Using a variety of treatment models, a CSM will drive adoption, increase satisfaction, mitigate risk, and identify opportunities for expansion. A CSM will use strategic recommendations to drive value in our partnership and help our clients achieve their desired business outcomes.
What You'll Do
Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships.
Observe and track trends across portfolio to develop best practices
Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, Matik, etc)
Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results
Help key stakeholders understand the value they are receiving from Bazaarvoice
Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
Promote new feature adoption to enhance client satisfaction and program performance
Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions
What You'll Bring
3-5 years in an entry level account management or client-facing role
Skillful in time management, organizational systems, and prioritization
Sufficient in meeting deadlines and expectations with minimal supervision
Basic experience with Microsoft Office and Google suites
Confident and solid written and verbal communication
Comfortable communicating across multiple methods with both known and unknown points of contact
Curious mindset and strong desire to learn
Experience with Gainsight a plus, but not required
Experience with software, online and/or other marketing/eCommerce technologies a plus, but not required
This role is vital in ensuring we forge ongoing and strategic relationships with our clients. You will work in a vibrant and exciting area of social commerce with some of the world’s leading brands and retailers in a fast-paced, high-growth environment.
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age,
About the Company
Thousands of the world's leading brands and retailers trust Bazaarvoice's full-funnel platform to harness and activate the invaluable voices of their customers. This authentic user-generated content in the form of star ratings, consumer reviews, questions and answers, social content, sampling, and creator and influencer marketing, inspires confident purchases, leading to even more customer content creation.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices in North America, Europe, and Australia.
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