Job Specifications
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality…designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
The Business Analyst will serve as a critical bridge between business strategy and technology execution. This role translates strategic business objectives into actionable business requirements, gathers and synthesizes input from cross-functional partners across Marketing, Operations, Product, Sales, and Customer Experience, and ensures alignment through the full project lifecycle—from concept and design through IT development, testing, and deployment.
The ideal candidate combines strong analytical and communication skills with a deep understanding of marketing processes, business requirements management, and agile delivery frameworks. This individual ensures that IT solutions effectively meet business needs, improve efficiency, and drive measurable impact.
Key Responsibilities
Business Analysis & Requirements Definition
Partner with business leaders to understand strategic objectives and translate them into clear, measurable business requirements.
Lead the end-to-end business requirements process—facilitating workshops, interviews, and documentation with Marketing, Operations, Sales, and Product teams.
Develop and maintain business requirement documents (BRDs) and process flows to inform IT development.
Ensure alignment between business needs and platform capabilities across multiple systems (CRM, MarTech, analytics, etc.).
Identify business process gaps and recommend process improvements or automation opportunities.
Collaboration with IT & Platform Teams
Partner with Platform Owners and Product Managers to translate business requirements into user stories and acceptance criteria in Jira or equivalent tools.
Lead backlog grooming and prioritization sessions with IT, ensuring readiness for sprints and releases.
Collaborate with developers and QA testers to validate functionality against requirements and acceptance criteria.
Support issue resolution, defect triage, and clarification throughout development and testing.
Participate in sprint planning, daily stand-ups, and retrospectives to ensure business alignment throughout the development lifecycle.
Cross-Functional Communication & Governance
Serve as the primary liaison between business stakeholders and technical teams to ensure transparency, alignment, and timely decision-making.
Communicate project progress, risks, and issues to business and IT stakeholders through structured updates and governance meetings.
Support project governance documentation, approvals, and change management processes.
Ensure traceability from strategic goals through requirements, design, and delivery.
Testing & Validation
Develop test scenarios and participate in User Acceptance Testing (UAT) to ensure solutions meet defined business needs.
Document test results, track defects, and support resolution prior to deployment.
Validate post-release outcomes and partner with business owners to confirm adoption and success metrics.
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
5+ years of experience as a Business Analyst or similar role within a technology-driven or marketing-focused organization
Proven ability to translate complex business processes into functional and technical documentation
Strong understanding of Agile/Scrum frameworks, user story creation, backlog management, and grooming
Experience with tools such as Jira, Confluence, Asana, or Smartsheet
Exceptional communication, facilitation, and stakeholder management skills
Ability to work independently and collaboratively in a fast-paced, cross-functional environment
Additional Information
BONUS POINTS FOR:
5+ years of experience as a Business Analyst or similar role within a technology-driven or marketing-focused organization
Proven ability to translate complex business processes into functional and technical documentation
Strong understanding of Agile/Scrum frameworks, user story creation, backlog management, and grooming
Experience with tools such as Jira, Confluence, Asana, or Smartsheet
Exceptional communication, facilitation, and stakeholder management skills
Ability to work independently and collaboratively in a fast-paced, cross-functional environment
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located
About the Company
We’re Brightspeed, a brand-new internet provider on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet. So, wherever you’re streaming, gaming or working, you’ll enjoy an uninterrupted experience.
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