Skills

Communication JavaScript ServiceNow DevOps Azure DevOps Stakeholder Management Scrum Problem-solving Customer Service System Administration Analytical Skills Azure Agile Analytics

Job Specifications

Job Details:

Job Title: ServiceNow Developer

Duration: Long-Term Contract / Contract to Hire

Location: Atlanta, GA 30324|| Onsite

Job Description:

Key Responsibilities

Development & Customization

Design, develop, and implement custom applications, workflows, and integrations using Flow Designer and Automation Engine.
Create and maintain UI policies, client scripts, business rules, and custom widgets for Portals.
Build and optimize CMDB structures, ensuring data integrity and alignment with ITIL best practices.

System Administration

Perform instance configuration, upgrades, and patching to maintain platform health and compliance.
Manage user roles, ACLs, and security policies to ensure proper access control.
Monitor system performance and implement performance tuning strategies.

Operational Support

Provide tier-3 support for incidents and requests related to ServiceNow modules (e.g., ITSM, ITAM, CSM).
Troubleshoot and resolve integration issues with third-party systems (e.g., Azure AD, inTune, SCCM).
Participate in afterhours code and configuration deployments.

Required Qualifications

Certified System Administrator (CSA) certification.
Certified Application Developer (CAD) certification.
Minimum 3 years of hands-on ServiceNow platform experience in development and administration.
Strong proficiency in JavaScript, Glide API, and ServiceNow scripting.
Experience with REST/SOAP integrations and MID Server configuration.
Familiarity with ITIL processes and enterprise ITSM frameworks.

Preferred Qualifications

Any of the following certifications:

Customer Service Management Implementation Specialist (CIS-CSM)
IT Service Management Implementation Specialist (CIS-ITSM)
Hardware Asset Management Implementation Specialist (CIS-HAM)
Software Asset Management Implementation Specialist (CIS-SAM)
Experience with Performance Analytics, Virtual Agent, and AI Search.
Exposure to Agile/Scrum methodologies and tools like Azure DevOps.

Core Competencies

Strong problem-solving and analytical skills.
Excellent communication and stakeholder management abilities.
Ability to work independently and in a collaborative team environment.

About the Company

Datum Technologies Group is the go-to partner for comprehensive technology solutions and staffing services. We are industry veterans with expertise in managed services, technology project delivery, and global workforce solutions, with a proven track record of delivering innovative solutions to help businesses optimize operations, reduce costs, and achieve their digital transformation objectives. Know more