Home
Jobs
Bevertec
Administrative Assistant

Administrative Assistant

On site

Edmonton, Canada

Freelance

10-12-2025

Share this job:

Score my CV

Skills

Communication Attention to detail

Job Specifications

Administrative Assistant - Senior

Contract (3 months with possible 12-month extension)

On-site, Calgary or Edmonton

Job Summary:

You will assist parents, guardians, and child care providers with their online accounts, validate information, and provide support in a fast-paced call centre environment. This role ensures accurate account management, adherence to program policies, and excellent client service.

Key Duties:

Respond promptly and professionally to inquiries via phone, providing clear guidance on policies, procedures, and online account processes.
Validate and assess client information to determine eligibility for child care programs and subsidies.
Monitor and update client accounts, ensuring accurate payments and adjustments.
Identify and analyze potential fraud cases and escalate as required.
Maintain accurate records of interactions while ensuring confidential information is handled securely.
Collaborate with team members to improve service quality and efficiency.

Requirements:

Previous experience in a call centre or client service role preferred.
Strong attention to detail and ability to interpret policies and procedures.
Excellent communication skills, both verbal and written.
Ability to handle high call volumes and resolve issues efficiently.
Experience using CXone phone system.

About the Company

Established in 1981, Bevertec is a Canadian based IT firm that provides both professional IT staffing services and IT banking solutions to hundreds of satisfied clients in over 38 countries. As a leader in information technology, we offer a unique combination of services by focusing on two core areas: * IT Staffing and Professional Staffing Services * Software Solutions for the Banking and Finance Sector Bevertec utilizes its innovative IT recruitment solutions for clients in industries which include and are not limited... Know more