Skills

Negotiation Sales Networking CRM Marketing

Job Specifications

Title: Customer Success Manager (EMEA) – Cybersecurity SaaS

Location: Home based, UK. Travel across EMEA.

About the company

High growth cybersecurity vendor in the external attack surface management space. They help large organisations discover, understand and reduce real world cyber risk across their internet facing assets. You will get the full company brief on intro.

The opportunity

You will own a portfolio of EMEA customers end to end. This is not a reactive support role. You are the person they call when they need outcomes, renewal guidance and help getting full value from the platform. You own adoption, renewal and expansion conversations and you are expected to be commercially sharp as well as consultative.

Your responsibilities:

Own customer outcomes

Take full accountability for customer health, adoption and long term value
Build deep relationships with technical and business champions in Security, IT and Risk
Run onboarding, success plans and recurring business reviews with clear agendas and actions
Make sure every customer can explain how the platform is reducing their risk and helping them hit objectives

Own renewals

Lead renewals from forecast through negotiation to signed order
Spot churn risks early and build recovery plans
Partner with sales on expansion opportunities while keeping renewals under your control
Use data, usage, and success stories to make renewals straightforward and defensible

Guide and influence customers

Deliver clear platform walk throughs and best practice sessions
Help customers operationalise attack surface management in their existing processes
Capture recurring themes, blockers and product requests and feed them back internally
Turn advocates into references and champions for the brand

Operate with discipline

Keep CRM and success tools accurate: renewals, health scores, risks and plans always up to date
Coordinate with Support, Product, Marketing and Sales to remove blockers
Track usage, lead QBRs and continually surface new value for your accounts
Bring a mindset of: if something is broken or unclear, you help fix it

What you bring

5 plus years in Customer Success or Account Management in B2B SaaS
Proven track record owning and closing renewals, including negotiation
Confidence in front of technical and senior stakeholders and the ability to challenge constructively
Experience managing a portfolio of customers across a region, not just one or two accounts
Comfortable working from home with high ownership and structure
Bonus: background in cybersecurity, infrastructure, networking or other complex technical platforms
High energy, high ownership, and a willingness to travel to customer sites across EMEA when needed

If this sounds like you, send your CV or reach out directly for a confidential conversation.

About the Company

Altura Partners connects SaaS companies and digital consultancies with exceptional talent across the Americas, EMEA, and APAC. From VC/PE-backed ventures to public corporations, we specialise in delivering transformative Search and Scale hiring solutions. Search: Precision-driven executive recruitment for CxO, SVP, VP, and Director roles. Scale: Streamlined, efficient multi-role hiring, making panic hiring a thing of the past Altura Partners is the exclusive UK member of the Continental Search Alliance who have partner organ... Know more