Job Specifications
Year Round
COLLABORATION | AUTHENTICITY | PURPOSE | EMPOWERMENT
Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
WHAT WE OFFER
Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
Generous discounts on outdoor gear, apparel, rental cars, etc.
Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
401(k) plan with generous company match
Paid parental leave of up to 6 weeks for eligible employees
Commuter benefits (Denver employees only)
Hybrid workplace policy encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood (for eligible employees).
For information on Alterra Mountain Company's Social Responsibility work, please see our webpage at https://www.alterramtn.co/impact. Among other resources, Alterra has a slate of Employee Resource Groups to support our workforce.
POSITION SUMMARY
The Director of Enterprise Infrastructure Operations is a strategic and operationally focused leader responsible for the delivery, performance, and continuous improvement of Alterra's enterprise IT infrastructure services. This role oversees the day-to-day operations of multiple core infrastructure functions and departments, including Enterprise Network Operations, Enterprise Systems Operations, and Database Administration - each led by experienced managers. The Director also directly manages individuals focused on operational project delivery and process optimization.
As a leader within the Shared Services IT organization, the Director ensures infrastructure services are reliable, scalable, secure, and aligned with the needs of Alterra's resorts and enterprise operations. This role is critical in maintaining high service levels, driving operational efficiency, and supporting the technology foundation that powers resort operations, enterprise initiatives, and strategic growth.
ESSENTIAL DUTIES
Operational Leadership:
Provide strategic oversight for the enterprise-wide delivery and support of infrastructure services including network, systems, and database operations.
Ensure high availability, performance, and resilience of infrastructure platforms supporting resort and enterprise operations through continuous monitoring, exemplary service request/incident management, and proactive maintenance.
Oversee continuous improvement of operational processes and service delivery models by driving the development and execution of operational runbooks, playbooks, and SOP's.
Establish and monitor SLAs, KPIs, and operational metrics to drive accountability and service excellence, by leveraging data analytics and performance management tools, including where necessary, the development of business cases for incremental investment in tooling.
Organizational Leadership:
Provide strategic direction and leadership to a team of senior managers and individual contributors across multiple infrastructure domains.
Set clear goals, offer coaching and mentorship, and foster a culture of accountability and continuous improvement against measurable objectives through continuous evaluation and feedback.
Recommend staffing levels, allocate resources and set priorities for the department.
Project & Initiative Support:
Provide strategic oversight and guidance for infrastructure-impacting projects, including enterprise initiatives, resort-specific projects, capital expansions, and M&A integrations.
Foster cross-functional collaboration between enterprise IT teams, resort IT teams, and business stakeholders to ensure successful execution of technology initiatives.
Ensure operational readiness and support planning for new systems and infrastructure deployments.
Governance & Compliance:
Ensure compliance with enterprise standards, security policies, and regulatory requirements.
Partner with IT Security, Compliance & Privacy to maintain secure and auditable infrastructure operations.
Participate in audits, risk assessments, and business continuity planning.
Financial & Vendor Management:
Maintain accountability for operational budgets, forecasting, and cost optimization managed by Infrastructure Operations sub-department leaders.
Oversee vendor relationships, contracts, and service per
About the Company
About Alterra Mountain Company Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's leading heli-skiing operations, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, the company has brought together some of the world's most aspirational brands, including: Steamboat, Winter Park and Arapahoe Basin in Colora...
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