Job Specifications
Primary Location
Belgium-Brussels
NATO Body
NATO International Staff (NATO IS)
Schedule
Full-time
Application Deadline
19-Jan-2026, 11:59:00 PM
Salary (Pay Basis)
6,713.06
Grade
NATO Grade G15
“Please be advised that this position is pending budget approval”
SUMMARY Within NATO’s International Staff (IS), the Information Communications and Technology Management (ICTM) Office provides support and services in the areas of information communication and technology management, and digital information, archives, records and knowledge management to the North Atlantic Council (NAC), its committees and to the IS. Digital Information Management Services (DIMS) is the principal information and records management service at NATO Headquarters. DIMS plays a key role in ensuring the accessibility, availability, and integrity of all official information produced by the NAC, its Committees, and the IS. It supports the IS Information and Knowledge Management (IKM) Strategy by providing a structured and effective framework that includes tools, procedures, and best practices. This framework is designed to facilitate the efficient flow of information and knowledge, enabling informed decision-making and effective tasking within the IS. DIMS is also responsible for overseeing the entire lifecycle of information generated by the NAC, its Committees, and the IS.
Currently, IKM within the International Staff is undergoing significant transformation, both in terms of processes and tools. The primary responsibility of the incumbent is to lead this change, proposing and driving improvements in how the IS manages information, fosters knowledge creation, and supporting the innovation of processes and best practices to enhance efficiency and effectiveness.
Under the direction of Head DIMS, the incumbent is responsible for coordinating the Digital Information Innovation Programme (DIIP) ICTM programme which will deliver a modern, integrated suite of IT systems, processes and workflows for the IS that supports the entire lifecycle of NATO IS information – from creation and active use to secure storage, access and final disposition. The purpose of the programme is to ensure that information management tools and processes are structured, compliant, accessible and future-proof.
The IKM Digital Information Transformation Innovation Officer will also supports other information and knowledge management projects within ICTM as required.
QUALIFICATIONS AND EXPERIENCE
Essential
The incumbent must:
have a university degree or equivalent level of qualification in information, data, records, knowledge management science or other relevant fields for the position;
have at least 3 years of experience in information management related functions;
have thorough experience in evaluating and implementing processes, requirements and systems for information, document/records management and collaboration;
have experience in coordinating and managing complex projects, in a multicultural environment;
have experience in implementing a change agenda, with involvement in change management processes;
have knowledge and experience of best practices and standards in the field of information, records and knowledge management;
possess experience in aspects of the life-cycle management of digital information, including contribution to at least two of the following areas: designing, developing and implementing information, records, knowledge, workflow tasking or collaboration systems;
demonstrate experience in strategic planning and implementation;
possess the following minimum levels of NATO’s official languages (French/English): V (“Advanced”) in one; II (“Elementary”) in the other.
DESIRABLE
The following would be considered an advantage:
experience in drafting policy and standard operating procedures in the field of IKM
have a strong understanding of innovation programs and initiatives relevant to an IKM change program
experience in AI and cloud-based IKM tools and software, and excellent understanding of general office software
experience working with information in a security conscious environment;
experience at the international level, especially in International Organisations;
MAIN ACCOUNTABILITIES Knowledge Management Evaluate existing IKM work practices, processes, and tools, and recommend innovative changes to enhance efficiency. Propose improvements that optimise the flow of information across the IS. Identify, initiate and lead a broad range of change initiatives to improve IKM throughout the IS.
Project Management
Manage the DIIP programme by organizing meetings, documents, and deliverables and ensure alignment with the goals,objectives and budget of the programme. Contribute to studies, requirement analysis, and the design, development, and implementation of changed processes and tools . Participate in the development of new standards (including SOPs) and business processes, in the field of IKM. Recommend innovative forms of service an