Job Specifications
About Us
Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.
Responsibilities/Qualifications
We are seeking a highly organized and proactive Salesforce Enablement & Training Specialist to support onboarding, training, content management, and the continuous optimization of our sales processes.
This role works closely with Sales Leadership, Revenue Operations, Marketing, and Salesforce Admins to ensure sellers have the tools, knowledge, and resources to be productive and successful.
You will be responsible for building training materials, maintaining documentation, managing content systems, and supporting sales readiness across the organization.
Key Responsibilities
Sales Onboarding & Training
Deliver and coordinate onboarding for new sales hires
Develop training materials, playbooks, quick-reference guides, and SOPs
Support ongoing sales training programs (product, tools, messaging, process)
Partner with internal teams to keep materials up to date
Sales Tools & Technology
Support tool adoption (Salesforce, D365, TaskRay, etc.)
Create enablement content for tool usage and best practices
Monitor adoption metrics and help resolve barriers
Documentation & Content Management
Own and maintain enablement content across systems
Organize and standardize documentation for easy access
Ensure version control and ensure content aligns with organization vision and strategy
Process Support
Partner with Revenue Operations and other internal stakeholders on process rollouts
Translate process changes into clear training and communication materials
Gather feedback from sellers and identify improvement opportunities
Sales Readiness
Assist with monthly readiness sessions, SKO content, and leadership updates
Conduct surveys to identify gaps in knowledge and tool adoption
Coordinate with cross-functional teams on new initiatives and rollouts
Qualifications
Required
3-5 years in Sales Enablement, Sales Ops, or related roles
Strong communication and presentation skills
Demonstrated ability to create training and documentation
Familiarity with Salesforce and sales technology stacks
Experience partnering with Sales, Marketing, or GTM teams
Highly organized, detail-oriented, and proactive
Preferred
Experience with Salesforce CPQ, Hubspot, D365 or similar tools
Strong writing and instructional design skills
Strong documentation and SOP-writing skills
Experience designing or delivering training programs for sales teams
Total Rewards
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond - tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing!
The starting salary is anticipated between $65,000 and $85,000 to start and will be commensurate with experience.
Intrado is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.
About the Company
Intrado is dedicated to saving lives and protecting communities, with a mission to provide comprehensive support in preparing for, responding to, and recovering from critical events. Committed to being the world's leading provider of emergency response solutions, we focus on continuous innovation and excellence in serving and safeguarding communities.
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