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Delivery Manager?- HRSD, ITSM

Delivery Manager?- HRSD, ITSM

Hybrid

Hybrid with travel, United kingdom

Freelance

16-12-2025

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Skills

Communication Leadership ServiceNow Stakeholder Management Problem-solving Agile

Job Specifications

Delivery Manager required for new implementation of ServiceNow for central government department.

This role is offering market rates, OUTSIDE IR35.
Initially until end March 2026, extensions to be confirmed.
hybrid working/Coventry site.

Skills Experience:
Knowledge of ServiceNow including the HRSD and ITSM modules.
Proven experience in managing ServiceNow delivery projects in a complex enterprise environment.
Excellent stakeholder management and communication skills.
Strong leadership and team coordination abilities.
ITIL certification (preferred).
ServiceNow certifications (eg, CSA, CIS) are highly desirable.
Strong organisational skills and ability to manage multiple work streams simultaneously.
Excellent communication skills to bridge the gap between technical and non-technical stakeholders.
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to work effectively in a fast-paced environment
Demonstrate experience in working across multiple delivery methodologies (eg Waterfall/Agile/Hybrid) using a variety of tools
Be able to clearly articulate your approach to managing people through the delivery lifecycle.
You have an excellent understanding of the Product lifecycle; be able to clearly understand and explain how product delivery moved through each phase of the lifecycle from Initial Demand to In-Life Continuous Improvement and Deprecation using Agile, Waterfall or Hybrid approaches
You can use data to inform planning as well as being able to articulate clearly to colleagues of all levels, degrees of information from technical detail to Board reports.
If you think you'd be a good fit for this role, please apply here. We look forward to hearing from you!
- SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

About the Company

Smartsourcing is a global outsourcing company redefining how businesses scale through people-first solutions. With a growing international presence, Smartsourcing partners with clients across a wide range of industries including advertising, SaaS, real estate, logistics, publishing, finance, creatives, contact solutions, healthcare, education, e-commerce, legal services, hospitality, and construction. Smartsourcing has been on a mission to change lives by creating meaningful careers and delivering measurable value to clients... Know more