1st/2nd Line Support Analyst

Skills

Job Specifications

1st/2nd Line Support Analyst - £180 - £200 per day - Initial 3 Month contract (Inside IR35) - 5 days onsite (Based in London) - Government Organisation

We are seeking an experienced 1st/2nd Line Support Analyst to join our dynamic IT team. This role is ideal for someone with a strong technical background and a passion for delivering exceptional customer service. You will be the first point of contact for IT issues, providing support both remotely and in person.

Role and Responsibilities

Deliver outstanding customer service via phone, email, and face-to-face interactions.
Diagnose and resolve technical issues efficiently, escalating when necessary.
Support Windows 10/11 environments and Microsoft Office 365 applications.
Assist with AOVPN, Autopilot, and Azure configurations (preferred).
Provide remote support using VPN and other remote tools.
Manage Active Directory tasks, including user account administration.
Support iOS and Android mobile devices.
Perform basic hardware diagnostics and troubleshooting for laptops and related equipment.
Utilize IT Service Management (ITSM) and Asset Management tools.
Adhere to ITIL best practices and contribute to process improvements.
Essential Skills & Experience

Minimum 3+ years in IT support roles.
Strong problem-solving skills and ability to work under pressure.
Excellent communication and interpersonal skills.
Windows 10/11 and Office 365
VPN and remote support tools
Active Directory
Mobile device support (iOS & Android)
Familiarity with ITIL principles and ITSM tools.
Rate & Details

Competitive rate: £180 - £200 per day (Inside IR35)
3 Month Contract
Full-time, 5 days per week on-site (London)
1st/2nd Line Support Analyst - £180 - £200 per day - Initial 3 Month contract (Inside IR35) - 5 days onsite (Based in London) - Government Organisation

About the Company

Intec Select is a leading specialist IT Recruitment Consultancy which delivers bespoke recruitment services to some of the world’s leading organisations. With 20 years’ experience in IT Recruitment in London and Kent, Intec Select was founded on a wealth of experience and high-level, highly regarded expertise. Intec Select has built and established long-term relationships with our clients by delivering a quality service at competitive prices. As a trusted advisor to our clients we fully understand not just their technical... Know more

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