Job Specifications
Role Title: HR Manager - Global Operations
Location: Toronto, Ontario, Canada (Hybrid)
Reports To: CEO & CPO
Team Size: 8-10 (HR Generalists + Global Recruitment Team)
Employment Type: Full-Time Permanent
About Fulfillment IQ (FIQ)
At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it's designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms.
Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If you're a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you'll find meaningful work and career growth.
We're proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. You'll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork.
Role Overview
The HR Manager - Global Operations will lead human resources across Canada, the U.S., and India. This role is both strategic and operational, owning the global HR operations framework while ensuring executional excellence across hiring, compliance, analytics, and engagement. You'll manage a distributed HR and Recruitment team, modernize systems, and drive cultural alignment across regions. This role is ideal for a hands-on operator who thrives in complexity and wants to build structure and predictability in a high-growth environment.
Key Responsibilities
Global HR Operations
Lead HR operations across all three regions (Canada, U.S., India), ensuring consistent employee experience and compliance
Manage and mentor a global HR and Recruitment team of 8-10, including 5 India-based recruiters and HR generalists in North America
Oversee the full employee lifecycle—onboarding, documentation, background checks, exit management, and coordination
Maintain a two-week onboarding SLA; ensure all joining kits, IDs, and documentation are completed on time
Implement automation and AI-based tools to improve accuracy, speed, and candidate quality
Define HR SLAs for recruitment, onboarding readiness, and hiring manager updates; track and report weekly
HR Analytics & Reporting
Transition all HR reporting into a unified PowerBI dashboard linked to BambooHR
Maintain real-time metrics: headcount, attrition, diversity, cost-per-hire, hiring velocity, and compliance status
Own quarterly analytics for leadership—people costs, hiring ROI, performance trends, and retention data
Partner with Finance for monthly headcount and payroll alignment
Talent Acquisition & Screening
Optimize candidate pipelines and recruiter productivity; reduce time-to-hire to within a 30-day SLA
Manage ATS integrations (Workable/BambooHR), job board syncing, and candidate tracking accuracy
Rationalize sourcing spend (e.g., LinkedIn Recruiter) and report on ROI by source
Implement structured screening and video assessments for quality control before technical panels
Ensure data hygiene and timely stage updates for all open roles
Culture & Engagement
Drive employer branding through updated career page, referral campaigns, and LinkedIn Life content
Plan and execute engagement events, recognition programs, and quarterly culture themes
Launch pulse surveys and track engagement vs. retention and performance KPIs
Partner with Marketing to enhance internal storytelling and communications
Compliance & Policy
Own compliance and audits across all entities (Canada, U.S., India)
Maintain up-to-date understanding of regional labor laws, benefits, and severance practices
Conduct internal audits on contracts, policy adherence, and HR documentation
Partner with Legal and Finance for payroll reviews, tax documentation, and certifications (SOC2, ISO27001)
Systems & Tools
Serve as system owner for BambooHR, PowerBI, and Recruitment Tracker (SharePoint)
Ensure tool integration and access governance across HR, IT, and Finance
Evaluate new HR technologies that improve process automation, data accuracy, and reporting
Qualifications
8-12 years of HR experience managing multi-region operations (Canada, U.S., India preferred)
Strong foundation in operational HR—onboarding, compliance, analytics, recruitment execution
Proven experience managing HRIS/ATS systems (BambooHR, Workable, PowerBI, M365)
Familiarity with AI-enabled recruiting tools and automation platforms
Solid understanding of employment laws and cross-border HR compliance
Experience leading remote, hybrid, and cross-cultural teams
Analytical, data-driven mindset with excellent communication and stakeholder management skil