Job Specifications
Data Analyst (Operations Support)
Industry: Designer toys and collectible pieces
Location: Canary Wharf, London
Job type: Full time Permanent
About POP MART
POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.
POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.
For more information, please visit www.popmart.com and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
Contribute to a rapidly growing European retail business
Work closely with cross functional teams across multiple countries
Develop practical analytics skills through hands on projects and real operational challenges
Benefits
POP MART offers our employees:
Monthly appreciation gifts featuring our latest POP MART designs
A structured bonus scheme linked to company and individual performance
Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
Training and development programmes that build both professional skills and creative thinking
Regular team events that bring our people together to share ideas and celebrate our work
The Role and Candidate
The Data Analyst – Operations Support sits within the European Operations Support function and reports directly to the Head of Operations Support. The role is responsible for strengthening operational visibility, data accuracy, and analytical discipline across European markets, supporting informed decision making and effective risk management.
Working closely with EU functional leads and local market teams, this role supports Loss Prevention, Learning & Development, Health & Safety, Retail Operations, and People teams through reliable reporting, structured KPI tracking, and clear, actionable insights. The position requires strong ownership, attention to detail, and the ability to operate confidently in a fast paced, multi country retail environment.
Responsibilities
Data Analysis & Reporting
Collect, clean, and analyse operational data from EU and local entities to ensure accuracy and consistency
Produce structured weekly, monthly, and quarterly dashboards for Operations Support functions, including Loss Prevention, Learning & Development, and Health & Safety
Monitor core operational KPIs across shrinkage, staff turnover and training coverage, Health & Safety compliance, customer experience, and store performance
Deliver focused deep dive analysis to identify operational risks, gaps, and improvement opportunities
KPI Tracking & Visualisation
Build and maintain clear, decision ready dashboards and reports using Excel, BI tools, and Lark Base
Maintain consistent KPI definitions and data logic, ensuring results are reliable and easily understood by stakeholders
Develop and enhance KPI frameworks to support operational maturity and business growth
Audit & Compliance Support
Support Loss Prevention, Learning & Development, Health & Safety, and Retail teams with audit data preparation, consolidation, and reporting
Analyse audit outcomes to surface priority risks, recurring issues, and areas requiring intervention
Maintain visibility of corrective actions and track closure status
Operational Follow Up & Action Tracking
Support functional and store teams in defining clear action plans with owners, timelines, and measurable outcomes
Track progress against agreed actions and escalate non-co
About the Company
Founded in 2010, POP MART (SEHK: 9992) is a rising global force in pop culture and entertainment.
What makes us different?
We collaborate with renowned international designers and partner with leading global brands.
By the end of 2023, we had over 400+ brick-and-mortar stores and 2,000+ Robo Shops (POP MART products vending machines). Up until the first half of 2024, we successfully held the POP TOY SHOW in Beijing, Shanghai, and Singapore. We also officially opened the first theme park, POP LAND, and released the first ...
Know more