Job Specifications
Inclusion without Exception:
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
About TCS:
TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
Role Description:
• Looking for an experienced Application Support Engineer to provide L2/L3 support for JDA/Blue Yonder Transportation Management System (TMS).
• The ideal candidate will have strong troubleshooting skills, experience with Crystal Reports, and knowledge of server maintenance, vulnerability management, and patching is a strong plus.
Required skill Sets:
• JDA/Blue Yonder TMS Support- Provide L2/L3 support for JDA/Blue Yonder TMS applications ensuring high availability and performance. Troubleshoot and resolve application issues, monitor system health, and maintain SLA compliance.
• Incident & Problem Management-Manage incidents using ITIL-based practices, perform root cause analysis, and implement preventive measures. Collaborate with engineering and QA teams to deliver fixes and enhancements.
• Reporting & Analytics- Design and maintain Crystal Reports and KPI dashboards for operational insights. Work with stakeholders to deliver accurate and timely reporting.
• Server Maintenance (Bonus)- Assist in server patching, vulnerability remediation, and compliance checks. Work with infrastructure teams to ensure secure and stable environments.
Desired Skill Sets:
• Master’s or bachelor’s in computer science or related field.
• Relevant experience in application support with strong exposure to JDA/Blue Yonder TMS.
• Reporting: Crystal Reports (mandatory), Power BI (preferred)
• Databases: Oracle, MySQL, SQL Server
• Monitoring Tools: ServiceNow
• Soft Skills: Strong analytical, communication, and client engagement skills.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
About the Company
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 56 years. Our consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through our unique Location Independent Agile(tm) delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational busi...
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