Skills

Communication Problem Solving Python Java Ruby Jira SQL Problem-solving Research Programming Organization Strategic Planning E-commerce

Job Specifications

Technical Support Engineer

Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Support Engineer with experience working in jira, exposure to coding preferably in Ruby or Python strong problem solving abilities and proven experience in a similar technical environment to place at our client.

Start date: ASAP.

Working Shifts: 3pm-11pm (Must be available on weekends)

Location: Toronto/hybrid

Rate: $25-30/hr.

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to dyba@apexsystems.com

Overview

About the Role:

As a key contributor within Our Client’s Platform Support organization, the Technical Support Engineer will play an essential role in troubleshooting and resolving technical queries and platform issues for our clients Enterprise Partners. Your expertise will enhance our clients support for a diverse array of products, from White label services to APIs and IoT solutions. Collaborating closely with Engineering and cross-functional teams, you’ll ensure seamless and effective subject matter expertise, driving continuous improvement and success for our clients most strategic accounts. If you are customer-centric, self-motivated, and eager to thrive in a dynamic e-commerce environment, this is an exceptional opportunity for you.

About The Team:

The Platform Support team exemplifies Our Client’s commitment to "Rolling Up Our Sleeves" and "Going Far Together." They collaborate closely with Product and Development teams to deliver best-in-class support and solutions. The team thrives on transparency and problem-solving, embodying the spirit of "Serving Generously" as they foster long-standing partnerships with their Partners by addressing their most complex challenges.

About The Job:

Utilize statistical techniques to interpret and analyze data, providing actionable insights through ongoing reports.
Detect and assess trends or patterns within data sets to guide strategic decisions.
Efficiently manage stakeholder requests via the JIRA Service Desk, ensuring issues are resolved promptly.
Tackle complex challenges by leveraging extensive research and communication to comply with SLA standards.
Work with Product and Development teams to drive innovation by building new features and addressing bugs.

About You

Minimum Qualifications:

SQL: To query the database and investigate item-related issues or transactions.

Jira: For managing and tracking support tickets.

Datadog: Must be comfortable navigating and analyzing logs to identify bugs and error patterns.

Debugging: General debugging skills, including interpreting stack traces and logs.

Basic programming knowledge in Python or Java is a plus for understanding stack traces or reviewing related code.

API familiarity: Understanding of how APIs work, including interpreting request/response formats and status codes.

Preferred Qualifications:

Ability to communicate complex technical topics clearly to audiences of varying technical expertise.
Proven experience in creating and maintaining customer-specific playbooks and SOPs.
Strong strategic planning skills, enabling simultaneous management of multiple projects.

About the Company

Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We offer a continuum of services, specializing in strategy, transformation, and managed services across application development, data, enterprise platforms, cloud and infrastructure, and cybersecurity. Through our ability to innovate alongside our customers, we build and deploy the right artificial intelligence solutions to realize business value and impr... Know more