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Harvey Nash
Salesforce Administrator/ Salesforce AI agent

Salesforce Administrator/ Salesforce AI agent

Hybrid

London, United kingdom

£ 60,000 /year

Full Time

17-12-2025

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Skills

Communication Jira Salesforce DevOps Training Confluence Agile

Job Specifications

Job Type: Permanent

Location: London (3 days onsite per week)

Start Date: Mid-February 2026

Client: Media company

Overview

Our client is hiring a Senior Salesforce Administrator to lead the stability, optimisation, and ongoing development of its Salesforce platform. The role supports a complex Service Cloud and Zuora subscription environment and plays a key part in client’s AI-driven transformation, including Agentforce for Service and Einstein for Service.

You will own advanced BAU work, act as a Salesforce SME, and collaborate with developers, QA, and business stakeholders to deliver scalable, resilient solutions while helping shape client’s AI roadmap.

Key Responsibilities

Own advanced Salesforce administration and complex BAU support.
Design, build, and optimise Flows, automations, and error handling.
Troubleshoot complex issues across integrations, APIs, and Zuora/MPP subscription logic.
Manage releases with developers, including deployments and sandbox alignment.
Lead configuration and expansion of Agentforce for Service (agents, actions, reasoning, testing).
Support Einstein for Service features (Email Drafts, Article Recommendations, Case Wrap-Up, Case Classification, Copilot Actions).
Work with business stakeholders to translate requirements into scalable Salesforce solutions.
Maintain platform health, data quality, governance, and documentation (Jira/Confluence).
Support training and adoption of AI and automation features.

Skills & Experience

Essential

Strong Service Cloud experience in complex environments.
Expert-level Flow design and troubleshooting.
Experience with deployments, devops/change sets, and sandbox management.
Strong understanding of Salesforce data models, APIs, Omni-Channel, and case routing.
Experience in a senior admin or advanced second-line Salesforce role.
Strong stakeholder communication and Agile delivery experience.

Desirable

Experience with Agentforce OR Einstein for Service.
Knowledge of Zuora or subscription platforms.
Exposure to Data Cloud or Next Best Action.
Agentforce Specialist or relevant Trailhead certifications.

About the Company

We’re Harvey Nash, and we build amazing technology and digital teams. From senior appointments through to recruitment and project solutions, we are experts in the tech sector. Established in 1988, we have helped over half the world’s leading companies recruit, retain, source and manage the highly skilled tech talent they need to succeed in an increasingly competitive, global and technology driven world. With over 3.300 staff in more than 49 offices across Europe, Asia-Pacific and the U.S and Canada, we have built a rep... Know more