Job Specifications
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.
Announcement
In June 2025, LYB announced entering into an agreement and exclusive negotiations for the sale of four olefins & polyolefins sites and the associated business in Europe. The sites to be sold are located in Berre (France), Münchsmünster (Germany), Carrington (UK), and Tarragona (Spain). The sites together represent a scaled olefins and polyolefins platform strategically located in proximity to a longstanding customer base and with access and connectivity to key infrastructure.
Closing of the proposed transaction is currently expected in the first half of 2026. From the start, the new company will be a scaled leader in European Olefins & Polyolefins. Powered by strategically located assets, a diverse product portfolio, and operational excellence, it aims to transform the business, fostering an agile, entrepreneurial culture where fast decision-making and hands-on collaboration drive transformation and growth.
Are you ready?
You will be crucial to a successful transition and, when the sale is closed, success of the new company. You will become part of a new dynamic organization with around 1,800 employees, headquarters in Rotterdam and production sites in France, Germany, UK and Spain with a strong focus on customer excellence. We stimulate candidates from the area of Carrington (UK), Berre (FR), Tarragona (ES) or Münchsmünster (GE) to apply!
This is the role
The Head of IT Operations & Service Delivery leads the delivery, performance, and continuous improvement of IT services across the enterprise. This includes ensuring that all infrastructure, cloud, platform, application services, end-user workstations, and business continuity capabilities are reliable, secure, cost-effective, and aligned with business needs. The role manages a blend of internal staff and Managed Service Providers to achieve operational excellence and innovation in service management, while also ensuring robust disaster recovery and business continuity planning and execution. The Head of IT Operations & Service Delivery is also responsible for the IT vendor and contract portfolio, accountable for the selection, management, performance, and compliance of all IT vendors and contracts. The role is responsible for driving operations performance improvement, process standardization, and continuous operational cost optimization across all IT service domains.
Key Responsibilities
Lead and govern end-to-end IT service delivery across HQ and all plants.
Ensure consistent, high-quality service management (ITIL-based) across incident, problem, change, and request processes.
Drive improvement initiatives to enhance service quality, efficiency, and user satisfaction.
Define, oversee, and report on service performance, SLA compliance, KPIs, and user satisfaction.
Oversee all on-premises and cloud infrastructure, including networks, servers, storage, endpoints, and collaboration platforms.
Manage hybrid cloud operations (Azure, SaaS environments) with MSPs.
Drive infrastructure modernization, automation, and cost optimization.
Lead the end-to-end lifecycle of workstation preparation and delivery
Partner with the Head of Application Support to ensure reliable platform and application performance, for both SAP and non-SAP environments.
Manage technical infrastructure underpinning business applications (databases, middleware, integration platforms, and identity management).
Collaborate on root-cause analysis, release management, and change planning for business-critical systems.
Standardize support processes and documentation to drive efficiency and reduce operational risk.
Manage the internal Service Desk (L1) team to deliver prompt, effective support to users and coordinate escalations to L2/L3 or MSPs.
Implement self-service portals and knowledge bases to improve first-call resolution and reduce ticket volumes.
Regularly analyze user feedback and drive continuous improvement initiatives to enhance satisfaction and responsiveness.
Own and manage the IT vendor and contract portfolio, including all Managed Service Providers, infrastructure, cloud, software, and hardware vendors.
Lead the end-to-end vendor lifecycle: selection, onb