Job Specifications
Work Type: Hybrid 1-2 days per week at customer’s office in Downtown Toronto or Waterloo
Top 3 Preferred Skills:
1. Contact Centre experience
2. Knowledge of financial and insurance industries
3. Eligibility for Reliability Status Clearance
Skills Required:
· Cloud DevOps
· Python Digital
· Amazon Web Service (AWS) Cloud Computing.
· Python Development – need solid development experience.
· Overall 10+ years of experience.
· AWS Services – Lambda, AWS APIs, Java, Amazon Connect S3 etc. – need good hands-on experience
· DevOps processes
· Strong profiles with good experience in Amazon connect
Job Description:
· Lead Software Engineer Job Description This role offers an exciting opportunity to shape the future of our contact centre technology and drive innovation at a global scale.
· The successful candidate will play a pivotal role in transforming our engineering practices and delivering cutting-edge solutions that enhance our clients experience and operational efficiency.
· We are looking for an experienced and high-performing Software Engineer with at least 7 years of software development experience.
· This role will be instrumental in driving innovation, implementing cloud capabilities, and building GenAI solutions across our contact centres in Canada, Asia, and the US.
· The ideal candidate has a passion for cutting-edge technologies and a proven track record of building large-scale, complex software systems.
· What you will do Participate in the design, development, and rollout of foundational cloud capabilities, including Amazon Connect and other cloud-based solutions to enhance our contact centres capabilities. Collaborate with cross-functional teams to implement key software delivery, cloud, GenAI, and DevOps processes.
· Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations.
· Use and enhance our DevOps practices and tools to enforce software guardrails, increase automation, and help engineers build code faster, at a lower cost, and lower risk.
· Contribute and adopt global software engineering reusable best practice processes.
· Bachelor degree in computer science or a relevant field7 years of experience building large-scale, multi-tier distributed software systems Deep expertise in cloud technologies, particularly AWS services Hands-on expertise with Python, Lambda functions, APIs, Java Contact Centre experience with hands on support and development experience with Amazon Connect (or relevant Cacaos)
· Experience with DevOps culture, tools, and best practices (e.g. Bitbucket, Ansible, Jenkins, CDD) Strong communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders.
· Ability to work and collaborate with cross-functional teams across multiple locations.
· Strong problem-solving abilities and analytical skills with a keen eye for de-tail and the ability to assess alternatives, risks, and benefits.
Experience Required: 10 years
About the Company
Astra - North Infoteck Inc. Agile - Systems - Technologies - Resources - Applications Apply for Jobs@ https://careers.astra-north.com/jobs/ We are a global information technology services, management consulting and outsourcing company headquartered in Canada. Astra North helps clients navigate the ever-changing complex information technology landscape with its portfolio of IT consulting services, managed services and staffing and talent management solutions. The core challenge facing many businesses in their IT functions is ...
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